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Customer Service / Support
Elizabeth Njoki Kihu

Elizabeth Njoki Kihu

Web developer
Nairobi, Nairobi Area


Services provided KSh1,000 / hour

About Elizabeth Njoki Kihu:

Am a freelancer in so many things, I also work as a team leader in an insurance company  


Call Center Team Leader  

  • Led a team of call center representatives, providing guidance, training, and support to ensure high-quality service delivery.
  • Monitored team performance, conducting regular coaching sessions and performance evaluations.
  • Implemented process improvements to optimize call handling efficiency and increase customer satisfaction.
  • Collaborated with management to develop strategies for achieving service level targets and operational goals.


Diploma in supervision  Online (Alison ) 

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