Elizabeth Njoki Kihu
Customer Service / Support
Services offered
Am a freelancer in so many things, I also work as a team leader in an insurance company
Experience
Call Center Team Leader
- Led a team of call center representatives, providing guidance, training, and support to ensure high-quality service delivery.
- Monitored team performance, conducting regular coaching sessions and performance evaluations.
- Implemented process improvements to optimize call handling efficiency and increase customer satisfaction.
- Collaborated with management to develop strategies for achieving service level targets and operational goals.
Education
Diploma in supervision Online (Alison )
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