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Nairobi
Elizabeth Njoki Kihu

Elizabeth Njoki Kihu

Web developer

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Am a freelancer in so many things, I also work as a team leader in an insurance company  

Team leader
Insurance
Freelancer
Approximate rate: KSh 1,000 per hour

Experience

Call Center Team Leader  

  • Led a team of call center representatives, providing guidance, training, and support to ensure high-quality service delivery.
  • Monitored team performance, conducting regular coaching sessions and performance evaluations.
  • Implemented process improvements to optimize call handling efficiency and increase customer satisfaction.
  • Collaborated with management to develop strategies for achieving service level targets and operational goals.

Education

Diploma in supervision  Online (Alison ) 

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