Elijah Githaiga

I am passionate hardworking with integrity and can be trusted on duties assigned without supervision. Team player and my skills include time management, communication, computer knowledge,problem-solving and accountability have earned me career progression in the various organizations and departments that I have worked with.I am flexible, adaptive to changes and a fast learner on new developments and duties assigned to me.

Holder of Bachelor Degree in Disaster Risk Management and Sustainable Development.

Ison Bpo Xperiences

 May 2022 - July 2023: Gateway Park 

Customer Service Representative-ZUKU

Department Roles:

• Recommend possible products to meet customers’ need
• Resolve customers’ concerns and answer customers’ questions to my best ability
• Refer issues and questions to managers if necessary
• Retain customers by promoting the product and company positively.
• Answering questions and addressing concerns as raised

Techno Brain Bpo

February 2022- May 2022: Gateway Park

Customer Service Representative

Department Roles:

• Listening to customers’ concerns, issues and questions
• Resolve customers’ concern and answer customers questions
• Maintain positive attitude and calmly respond to customers’ complaints
• Negotiating with customers to renew subscriptions
• Retaining and analyzing customers’ complaints 

September 2017-November 2021: Cooperative University of Kenya: 

• Bachelor of Disaster Risk Management and Sustainable Development