Edwin Mwaniki

A keen product management enthusiast with 4 years of experience in a fast-paced digital environment famed for producing innovative and customer centric payment and collection platforms. Creative and analytical with skills in developing and managing bespoke solutions for customers in a highly collaborative eco-system. 

The interest in the position is enhanced by the skills I have acquired in my educational and working experience. I come from a working background in product management and development. My time there has taught me proper skills in the product life cycle from inception to deployment. Moreover, I have gained considerable insights in creative and analytical data driven skills and its implementation thereof and above all a strong team player and confident self-starter with excellent communication, presentation and interpersonal skills.

The opportunity to work in a fast-paced highly innovative ecosystem is a value proposition I would gladly embrace with my full hands. 

Channel Support Officer
NCBA Bank Kenya Ltd
Spearheaded fit for purpose report generation. This ensured report
generation and dispatch TAT was reduced by 33%

Coordinated with the channel development team to align on the
channel bugs and error. This ensured a reduction of 10% of the
prevalent and recurrent system bugs.

Product Development Officer
NCBA Bank Kenya Ltd
Spearheaded a cross-functional work streams to merge two application
that support the organization’s C2B, B2B and B2C M-pesa platforms
geared towards offering bespoke solution, expand services offered and
enhancing the overall customer experience. This boosted the service
uptake by 25% YOY

Coordinated other business teams and development teams to
deliver to high availability solutions for mission-critical applications which
sustained the momentum on new builds and enhancement across the
year

Product Support Officer
Commercial Bank of Africa
Advanced user design and user acceptance test for various products
and solution that amplified the targeted objectives of the respective
products to streamline the service. The was an increase in traffic hits into
the platforms by 17% MOM

Demonstrated a wonderful working relationship with product managers,
developers and quality assurance to resolve post go live issues and offer
support across various products.

Evaluate the financial aspects of product category, such as budgets,
expenditures, research and development appropriations, and return-on
investment and profit-loss projections.

Stay updated on relevant industry, technology and market trends and
combine this with a needs analysis at prospective customers and market
segments to identify winning propositions that deliver to the business unit
objectives of revenue, retention and innovation KPI

Gathered and defined customer requirements to develop clear specifications
for project plans. This lead to 4 enhancement and 1 new product per year

Operation Assistant
Commercial Bank of Africa
Supported preparation and reporting of reconciliations within the applicable
TAT
Demonstrated advanced knowledge of large-scale banking operations and
banking products.
Acquired and maintained advanced knowledge of numerical and analysis
skills

Present: Masters in Business Administration (MBA)-Finance
University of Nairobi

Bachelor of Arts-Economics
University of Nairobi

Certified Public Accountants of Kenya (CPA-K)
Kenya College of Accountancy

Computerized accounting packages
(Sage, Pastel, QuickBooks,)