Eddah Mutua

I’m a graduate of Kenyatta University with a background in commerce (procurement and supply
chain management). Over the course of my college experience at Kenyatta University, I was
trained to apply both quantitative and qualitative skills to analytically solve problems across all
disciplines.
Frequently interacting with clients has greatly improved my communication and interpersonal
skills. Working under a pressurizing environment has trained me to be self-driven and thus work
under minimal supervision. Furthermore, working in the banking sector exposed me to a wide
range of challenging tasks that enabled me to develop a unique and holistic approach to
problem-solving. I look forward to applying these skills in your department.
Overall, I’m confident that the experience I have gained will enable me to start contributing from
day one and excel in this role at your firm

UST 2018 TO DATE (EQUITY BANK GARDEN CITY BRANCH)

August 2018 to August 2020 –Cash department

Roles• 

Paying and receiving cash

• Handling cash transfers

• Cross selling the banks financial services.

• Western Union, Transfast, world remit Money gram transactions.  

Forex i.e. buying and selling of currencies

November 2020 to September 2021- Customer service

Roles

Floor management

Digitizing customers in the banking hall

Receiving and raising disputes on behalf of customers

Cross selling the banks products and services

October 2021 to January 2022- Account opening officer

Roles

 Assist customers in opening accounts and educating them on available bank products and services.

• Static data editing•

 Right first time on onboarding

Issuing cards and Equitel lines.• Onboarding customers on Eazzy Suites

.February 2022 to Date- Clearing officer

Roles

Verifying all cheques for deposit.• ORS/Eazzy biz customer onboarding.• Assisting in teller transactions verification and approval.

RTGS, SWIFT, EFT and Internal transfers.

2014 to 2018 -Kenyatta university

I studied bachelor of commerce and specialised in procurement and supply chain management