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Doris Sidori

Doris Sidori

Customer Service Proffessional
Nairobi, Nairobi Area

Social


About Doris Sidori:

I am an exceptionally motivated and enthusiastic customer service professional  with several years’ experience in the Gaming industry communications and public relations. I am a Customer service supervisor. In my previous role as a Head supervisor at Elitebet Kenya and BetYetu Kenya at  Oxygen8EastAfrica, I am responsible for creating content for Elitebet Kenya ‘s call center and expanding our reach through the use of various social media platforms, which has brought us more engagement with our clients. I am part of the operations team tasks with coming up with ideas and solutions to our  to our clients. We do this with an endeavor to spur more deposits among our clients and also grow awareness of our product offering.  

You will find me to be enthusiastic and extremely driven to achieve positive outcomes. I understand well the power of the right message delivered to the right audience at the right time. My written communication skills are excellent, and I am effective and articulate in conducting face-to-face interviews.

I am also a sports enthusiast ,I used play soccer and  I am also flexible in all angles.
My resume outlines my specific qualifications and abilities in greater detail.

Experience

I am an accomplished, self-motivated, enthusiastic customer service professional with a proven track record within the private sector combined with a customer focused approach to business. I am an accomplished, self-motivated, enthusiastic customer service professional with a proven track record within the private sector combined with a customer focused approach to business.

Currently I am a Customer care supervisor at Shop and Deliver(BETIKA)

Skills: Process Improvement · Customer Service

Respond promptly and effectively to incoming customer calls, chats and emails. 
• Ensure that more complex customer issues are followed up and resolved in a timely manner. 
• Provide technical support to customers. 
• Proactively develop customer relationships by maintaining contact at an appropriate level. 
• Feedback recurring customer issues to Team Leader and relevant internal department

Education

Kenyatta University -Bachelor of Arts Gender And Development

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