DERRICK MWANGI

Fitness/Wellness Consultant.                                                                Oct 2017 ‐ Current, Nairobi Kenya

· Personal Training 

. Management of cooperate wellness facilities /activities

· Gym and wellness centers installation and Supply of gym equipment's.

 · Consult on cooperate Team Building activities.

. Perform opening/closing procedures of the fitness floor and cardio areas.

· Develop and present fitness and wellness related workshops.

Health Club Manager, Royal Nairobi Golf Club, Feb 2017 ‐ Sep 2017, Nairobi Kenya. Recruit and train Personal Trainers in their respective job duties.

. Prepare weekly schedules and work assignments for Fitness Trainers.

. Ensure that the customers are given high quality services and assistance when needed.

. Assist in developing and maintaining workout programs.

. Stay abreast on latest updates in fitness industry.

. Ensure gym facility is maintained clean, safe and orderly.

. Ensure that gym equipment is kept in good working condition.

. Monitor the initial workouts of new customers and provide feedback.

. Monitor and control expenses within the allotted budget.

. Offer various fitness programs to suite customer's specific needs.

. Work with other staffs to achieve monthly targets.

. Ensure that all staffs follow center's procedures and policies.

. Enhance revenue by providing additional discounts and services to existing and new customers.

. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth.

. Resolve issues and complaints pertaining to personal training from customers.

. Implement customer suggestions and recommendations to optimize training program.

. Schedule and conduct gym tours to new customers.

. Maintain all paperwork regarding personal training schedules and procedures.

Fitness Trainer, Mayfair Hotel, Sep 2016 ‐ Feb 2017, Dar es salaam Tanzania

. Monitor exercising customers and provide fitness assessment and feedback.

. Offer personal training and fitness education according to customer's health needs.

. Provide personal training and prescribe workout programs for customers.

. Develop workout programs and health promotion programs according to company standards and safe industry practices.

. Assist customers in safe exercising and proper body alignment.

Fitness Trainer, Serena Hotel, Dec 2015 ‐ Mar 2016, Nairobi Kenya. Training Clients 

. Address customer complaints and questions promptly and professionally.

. Refer customers to in-house fitness professionals including Spa Therapists, Exercise Physiologists, and Health Professionals when needed.

. Provide excellent customer services according to company standards.

. Report any safety hazards and unsafe practices to management promptly.

. Maintain fitness center clean, safe and organized.

. Ensure that fitness equipment and tools are maintained in safe and good working conditions.

. Instruct correct fitness methods and lifting techniques to minimize the chances of injury.

. Conduct fitness classes to meet the physical abilities and interest of customers.

. Adhere to operating procedures and regulations of fitness facility.

. Report to management in need of fitness equipment maintenance and repair works.

. Motivate customers to continue exercises and help make healthy choices.

Zumba Fitness Instructor, Rainbow Ruiru Resort, Mar 2014 ‐ Dec 2015, Ruiru Kenya

. Provide Zumba classes. Basic 1 & 2

. Demonstrate the correct way to use exercise equipment

. Ensure that all fitness equipment is working properly to reduce member and staff injury and limit liability on behalf of the gym.

. Ensure the gym and the health club is clean and free of health and safety hazards

Internship Student, Nairobi County, Jan 2012 ‐ Apr 2012, Nairobi Kenya

. Track progress, deadlines and priorities of all projects

. Proofread HR documents including audits, marketing information, and handbooks

. Maintain a satisfied level of customer service with clients both internal and external. . Manage Client Satisfaction.