Denis Nyaga
Services provided: Human Resources , Hospital Contractors , Competencies Assessment Freelancers , Home Health and Hospice CareImaging , Admin - Data Entry & Transcription Services , Data Entry Services
About Denis Nyaga:
A highly motivated tech savvy hard worker who goes out of his way to achieve desired objectives. Seeking to secure a challenging position in this dynamic and technology-oriented organization that offers growth opportunities, allowing me to utilize my experience and education to contribute to the achievement.
Experience
Customer Care Call Center Agent
- Company: Telesky Limited
- Duration: Sep 2021 - Jun 2022
- Responsibilities:
- Handled customer calls, addressed queries, and provided assistance.
- De-escalated customer issues with patience and support.
- Informed clients about new products, services, and policies.
- Guided callers through troubleshooting and account-related tasks.
- Collaborated with team to improve customer service.
- Participated in employee training.
Artificial Intelligence Machine Learning Agent
- Company: Sama Kenya
- Duration: Sep 2017 - Dec 2020
- Responsibilities:
- Conducted research and product categorization on e-commerce platforms.
- Wrote product descriptions and maintained data quality.
- Verified and corrected data entries.
- Contributed to team efforts and performed various tasks as needed.
Loan Officer
- Company: Premier Credit
- Duration: Jan 2016 - Dec 2016
- Responsibilities:
- Marketed loan products.
- Assessed client loan eligibility.
- Processed loans and ensured reimbursement.
- Recorded and maintained necessary data.
Human Resource Development Assistant Administrator Trainee
- Company: Government of Kenya
- Duration: Jul 2014 - Sep 2014
- Responsibilities:
- Prepared training committee agenda and minutes.
- Compiled staff appraisal reports.
- Managed training-related paperwork and correspondence.
Aged/Disability Care Worker
- Company: Minda Inc.
- Duration: Jan 2010 - Dec 2011
- Responsibilities:
- Assisted in community activities and client communication.
- Supported a clean and safe environment.
- Recorded daily activities and assisted with daily living needs.
Key Competencies
- Proactive problem-solving and conflict resolution.
- Committed to continuous learning and a strong interest in technology.
- Enthusiastic and adaptable team player.
- Proficient in computer operations and software applications.
- Excellent communication skills and the ability to build strong relationships.
Education
Sama Digital Basics Certificate in Internet Research and Image Annotation (September 2017)
- Modules: Digital Literacy, Internet Research, Image Annotation
Premier Credit Microfinance Practices (2016)
Diploma in Business Administration, Nairobi Institute of Business Studies (2013-2014)
- Modules: Managerial Accounting, Organization Theory and Behavior, Office Administration and Management, Theory and Practice of Management, Human Resource Management and Industrial Relations, Commercial and Administrative Law.
Certificate in Aged/Disability Care, Careers Australia College of Healthcare (2009-2011)
- Modules: Senior First Aid, Certificate 3 in Aged Care and Disability, Manual Handling, Resuscitation/CPR Certified.
'A' Level Certificate, Baptist High School, Kitebi, Uganda (2007-2008)
Kenya Certificate of Secondary Education, Kegonge High School (2003-2006)
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