Denis Nyaga

Customer Care Call Center Agent

• Company: Telesky Limited
• Duration: Sep 2021 - Jun 2022
• Responsibilities:
  • Handled customer calls, addressed queries, and provided assistance.
  • De-escalated customer issues with patience and support.
  • Informed clients about new products, services, and policies.
  • Guided callers through troubleshooting and account-related tasks.
  • Collaborated with team to improve customer service.
  • Participated in employee training.

Artificial Intelligence Machine Learning Agent

• Company: Sama Kenya
• Duration: Sep 2017 - Dec 2020
• Responsibilities:
  • Conducted research and product categorization on e-commerce platforms.
  • Wrote product descriptions and maintained data quality.
  • Verified and corrected data entries.
  • Contributed to team efforts and performed various tasks as needed.

Loan Officer

• Company: Premier Credit
• Duration: Jan 2016 - Dec 2016
• Responsibilities:
  • Marketed loan products.
  • Assessed client loan eligibility.
  • Processed loans and ensured reimbursement.
  • Recorded and maintained necessary data.

Human Resource Development Assistant Administrator Trainee

• Company: Government of Kenya
• Duration: Jul 2014 - Sep 2014
• Responsibilities:
  • Prepared training committee agenda and minutes.
  • Compiled staff appraisal reports.
  • Managed training-related paperwork and correspondence.

Aged/Disability Care Worker

• Company: Minda Inc.
• Duration: Jan 2010 - Dec 2011
• Responsibilities:
  • Assisted in community activities and client communication.
  • Supported a clean and safe environment.
  • Recorded daily activities and assisted with daily living needs.

Key Competencies

• Proactive problem-solving and conflict resolution.
• Committed to continuous learning and a strong interest in technology.
• Enthusiastic and adaptable team player.
• Proficient in computer operations and software applications.
• Excellent communication skills and the ability to build strong relationships.

Sama Digital Basics Certificate in Internet Research and Image Annotation (September 2017)

• Modules: Digital Literacy, Internet Research, Image Annotation

Premier Credit Microfinance Practices (2016)

Diploma in Business Administration, Nairobi Institute of Business Studies (2013-2014)

• Modules: Managerial Accounting, Organization Theory and Behavior, Office Administration and Management, Theory and Practice of Management, Human Resource Management and Industrial Relations, Commercial and Administrative Law.

Certificate in Aged/Disability Care, Careers Australia College of Healthcare (2009-2011)

• Modules: Senior First Aid, Certificate 3 in Aged Care and Disability, Manual Handling, Resuscitation/CPR Certified.

'A' Level Certificate, Baptist High School, Kitebi, Uganda (2007-2008)

Kenya Certificate of Secondary Education, Kegonge High School (2003-2006)