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Nairobi
Denis Nyaga

Denis Nyaga

Data entry specialist

Technology / Internet

Nairobi, Nairobi Area

Social


Services offered

A highly motivated tech savvy hard worker who goes out of his way to achieve desired objectives. Seeking to secure a challenging position in this dynamic and technology-oriented organization that offers growth opportunities, allowing me to utilize my experience and education to contribute to the achievement.

Approximate rate: USD$ 20 per hour

Experience

Customer Care Call Center Agent

  • Company: Telesky Limited
  • Duration: Sep 2021 - Jun 2022
  • Responsibilities:
    • Handled customer calls, addressed queries, and provided assistance.
    • De-escalated customer issues with patience and support.
    • Informed clients about new products, services, and policies.
    • Guided callers through troubleshooting and account-related tasks.
    • Collaborated with team to improve customer service.
    • Participated in employee training.

Artificial Intelligence Machine Learning Agent

  • Company: Sama Kenya
  • Duration: Sep 2017 - Dec 2020
  • Responsibilities:
    • Conducted research and product categorization on e-commerce platforms.
    • Wrote product descriptions and maintained data quality.
    • Verified and corrected data entries.
    • Contributed to team efforts and performed various tasks as needed.

Loan Officer

  • Company: Premier Credit
  • Duration: Jan 2016 - Dec 2016
  • Responsibilities:
    • Marketed loan products.
    • Assessed client loan eligibility.
    • Processed loans and ensured reimbursement.
    • Recorded and maintained necessary data.

Human Resource Development Assistant Administrator Trainee

  • Company: Government of Kenya
  • Duration: Jul 2014 - Sep 2014
  • Responsibilities:
    • Prepared training committee agenda and minutes.
    • Compiled staff appraisal reports.
    • Managed training-related paperwork and correspondence.

Aged/Disability Care Worker

  • Company: Minda Inc.
  • Duration: Jan 2010 - Dec 2011
  • Responsibilities:
    • Assisted in community activities and client communication.
    • Supported a clean and safe environment.
    • Recorded daily activities and assisted with daily living needs.

Key Competencies

  • Proactive problem-solving and conflict resolution.
  • Committed to continuous learning and a strong interest in technology.
  • Enthusiastic and adaptable team player.
  • Proficient in computer operations and software applications.
  • Excellent communication skills and the ability to build strong relationships.

Education

Sama Digital Basics Certificate in Internet Research and Image Annotation (September 2017)

  • Modules: Digital Literacy, Internet Research, Image Annotation

Premier Credit Microfinance Practices (2016)

Diploma in Business Administration, Nairobi Institute of Business Studies (2013-2014)

  • Modules: Managerial Accounting, Organization Theory and Behavior, Office Administration and Management, Theory and Practice of Management, Human Resource Management and Industrial Relations, Commercial and Administrative Law.

Certificate in Aged/Disability Care, Careers Australia College of Healthcare (2009-2011)

  • Modules: Senior First Aid, Certificate 3 in Aged Care and Disability, Manual Handling, Resuscitation/CPR Certified.

'A' Level Certificate, Baptist High School, Kitebi, Uganda (2007-2008)

Kenya Certificate of Secondary Education, Kegonge High School (2003-2006)

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