Delvine Chepkemoi

I am writing to express my interest in the Customer Service Executive position. With over four years of experience in
customer support, I have developed strong communication,problem-solving,  and interpersonal skills that make me confident in I am excited to express my interest in the Customer Service Executive position. With over four years of experience in customer support, I have honed exceptional communication, problem-solving, and interpersonal skills, equipping me to address diverse customer needs with professionalism and efficiency.

In my previous roles, I successfully managed a high volume of customer inquiries through phone, email, and in-person interactions, consistently delivering timely resolutions that enhance customer satisfaction. I thrive in dynamic, fast-paced environments and am deeply passionate about creating positive customer experiences that foster brand loyalty.

I am eager to contribute my skills, enthusiasm, and unwavering dedication to your team and help drive exceptional service standards. Thank you for considering my application; I look forward to the opportunity to discuss how I can be an asset to your organization, handling diverse customer needs professionally and efficiently.
In my previous roles,  I  have successfully managed customer inquiries via phone,  email,  and in-person interactions, ensuring timely resolutions and customer satisfaction.  I  thrive in fast-paced environments nd am passionate about creating positive customer experiences that build brand loyalty.
I  would welcome he opportunity to bring my skills,  enthusiasm, and dedication to your team. 

Project Coordinator - Friends of the Environment (Jan 2019–2020)

Founded and coordinated community-based environmental initiatives focused on tree planting and peaceful coexistence campaigns.

Led communication strategies by drafting proposals, preparing public messages, and liaising with government agencies and local communities.

Organized and executed large-scale events through effective resource mobilization and volunteer coordination.

Promoted environmental awareness by producing informative content and engaging diverse audiences.

Customer Service Executive /Apollo Agriculture.-Sept 2019-April 2024

Delivered high-quality customer support to farmers by responding to inquiries, verifying loan packages, and guiding clients through product and service information.

Collected and entered accurate farmer data into the system, ensuring completeness and compliance with standard operating procedures.

Managed and resolved customer concerns efficiently while maintaining company service standards.

Collaborated with cross-functional teams to escalate and follow up on priority issues, improving service delivery.

Contributed to improved customer retention through empathetic communication and solution-oriented service.

Sales and Marketing Representative/Fig Tree Health Options- Jan 2015-December 2016

Promoted company products through customer-focused presentations and relationship management.

Monitored market trends and competitor activity, providing strategic feedback to management.

Resolved client complaints professionally, improving customer loyalty and satisfaction.

County Government Of Kerichon-Intern Jan2016-June 2017

Conducted interviews, gathered community stories, and developed articles for publication under tight deadlines.

Fact-checked citizen-provided information to ensure content credibility and accuracy.

Supported community and women empowerment programs through communication and public outreach initiatives.

Kenya News Agency-March 2014-June 2014

Researched, wrote, and presented news stories objectively and ethically.

Conducted interviews, gathered public information, and developed reports for publication.

Key Achievements

Strengthened customer engagement and improved satisfaction rates through proactive communication.

Successfully led multiple environmental and community outreach projects reaching over 500 participants.

Recognized for professionalism, teamwork, and the ability to adapt quickly in fast-paced environments.

Diploma in Journalism and Mass Communication