David Wangui

High energy and organized professional with 1 year’ wealth of multi-disciplinary experience in keeping financial records updated, preparing reports and reconciling bank statement, always working as a team player to increase quality of customer service and implement best practices across all levels, improve profitability and help the business grow. My goal is to work strategically carrying out necessary planning in order to implement operational changes and become a valuable mutual asset in contributing effectively to organizational success.

• Receive and address Client issues as they arise
• Maintain and retrieve customer records
• Handle both emails and calls from the clients in support of client’s relationship. 
• Investigate and advice effectively on customer queries
• Maintained and ensured customer satisfaction.
• Handle customer disputes and chargebacks in line with payment scheme rules
• Receive and forward technical matters to developers
• Collate customer feedback and recommend improvements in processes
• Manage relationships with various partners
• Identified and resolved client related issues in a timely and appropriate approach.
• Managed and maintained relationship with different organizational departments.
• Acquired banking process know how.

• BSc. Mathematics And Economics– Muranga  University Of Technologist , 2017 – 2021
• Certificate in Computer Packages 
• Kenya Certificate of Secondary Education (KCSE)–Kiamaina Secondary School - 2013– 2016