DAVID OTIENO

I am a highly motivated and result-oriented individual who believes in putting my best efforts in all my undertakings. I want to confidently deliver support solutions that ensures optimal levels of IT service performance and swift resolutions to IT queries. I have strong desire in advancing the application of theoretical and practical knowledge of IT techniques in solving complex as well as everyday challenges.

JULY 2022- PRESENT: PORTA CONSULTANCY LIMITED-OPERATIONS ASSISTANT.
Duties and Responsibilities 
operating of LED and Novastar processing, projection, video
switching, scaling using onsigntv.
Responsible for field support in installation or servicing of LED and digital signage system
Schedule & manage content for digital out of home service.
Assign privileges to designated users.
Ensuring quality and accuracy of all LED signage.
Operating the back end of the system for the LED Screen.
Ensuring signage is switched over when necessary throughout the set period.
Troubleshooting issues with the system as they arise.
Promptly answering the questions of staff and other stakeholders Providing excellent customer service and maintain relationships in the company.
Preparing and filing forms and other documents.
Assisting in maintaining quality control i.e. – monitoring condition of equipment, reporting any faults etc.

EDUCATION

2017-2021: SOUTH EASTERN KENYA UNIVERSITY.
BACHELOR OF SCIENCE INFORMATION TECHNOLOGY 
SECOND CLASS HONOURS: LOWER DIVISION.

2013-2016: MBITA HIGH SCHOOL
KENYA CERTIFICATE OF
SECONDARY EDUCATION
GRADE: B(PLAIN)

2003-2012: ASUMBI MIXED PRIMARY
SCHOOL-KENYA CERTIFICATE OF PRIMARY EDUCATION
MARKS:305