Cynthia Waichanguru

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Assist with help desk calls, scheduling, and tickets management  Follow up on user requests and ensure timely resolution  Basic end-user support on technical issues covering Mac/PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android) and network connectivity  Under IT staff guidance, create accounts and configure end-user computer systems  Other duties as may be assigned for exposure to modern ICT systems

BACHELOR OF SCIENCE IN APPLIED COMPUTER TECHNOLOGY •SEP 2023 • USIU - AFRICA I did a concentration on Forensic Information Technology & Cybercrime