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Cynthia ndegwa

Cynthia ndegwa

Virtual Assistant/customer service specialist

Customer Service / Support

Nairobi, Nairobi Area

Social

About Cynthia ndegwa:

As a customer service /virtual assistant specialist, I provide top notch support to clients through responding to customer inquiries, resolve complaints, manage customer relationships improving satisfaction and building loyalty.

Experience

At lendplus company my main responsibility was to

Assist clients with loan applications and questions regarding to loan application process resulting into 97% conversation rate. 

 Follow up on leads from customer inquiries online while assisting them in making financial decisions in loan application 

 Documenting all call information in the CRM according to standard operating procedures.

Education

I have a bachelor degree in Economics and statistics, I also have a certificate in virtual assistant at ALX Africa

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