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Cynthia Mwanga

Cynthia Mwanga

Call Center Support

Customer Service / Support

Nairobi, Nairobi Area

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About Cynthia Mwanga:

A versatile and passionate professional in corporate humanitarian affairs. I am experienced in customer care service, drafting newsletter stories and administration. I marvel at being part of a successful and productive team and thrive challenging work environment.

Experience

Apollo Agriculture Field Agent Support December 2021 to date 

Support field agent to make sales 

Outbound calls to follow up on performance 

Inbound calls to respond to escalations

Resolve agent flags/warnings through retraining 

Escalate issues 

Collect feedbacks and generate weekly reports  

Troubleshoot Agent Mobile App related issues

Education

Level: Bachelor of Arts International Relations and Diplomacy with IT Institution: Maseno University Year of completion: 2016 Grade: Second Class Honor

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