Cynthia Mwanga
Customer Service / Support
About Cynthia Mwanga:
A versatile and passionate professional in corporate humanitarian affairs. I am experienced in customer care service, drafting newsletter stories and administration. I marvel at being part of a successful and productive team and thrive challenging work environment.
Experience
Apollo Agriculture Field Agent Support December 2021 to date
Support field agent to make sales
Outbound calls to follow up on performance
Inbound calls to respond to escalations
Resolve agent flags/warnings through retraining
Escalate issues
Collect feedbacks and generate weekly reports
Troubleshoot Agent Mobile App related issues
Education
Level: Bachelor of Arts International Relations and Diplomacy with IT Institution: Maseno University Year of completion: 2016 Grade: Second Class Honor
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