Cynthia Murugi

Customer Support with over 2 years of experience leading projects and programs in the areas of planning, monitoring and evaluation with a key focus on customer support and good experience. I use my people and analytical skills to understand customer needs and develop strategies and processes that improve their customer experience. Looking to leverage my knowledge and experience in customer success.

Customer Success Lead at Lapid Leaders Africa with 2 years experience designing strategies and structures for the program that took into account the customer journey and provided an experience that allowed more than 100  learners to undergo the program successfully with at least 98% satisfaction.

Holder of Bachelor of Science Degree in Applied Mathematics from the University of Nairobi.