Collins Otieno (Colinjo)

WORK HISTORY

Current activity; from 2019 to Date: Academic writing, Remote place

• Research: I perform thorough research using different engines but mainly Google scholar, as it has the required reviewed articles, books, and Journals
• Writing: I write efficiently and effectively in terms of deadline consideration and accuracy of my work depending on the instructions of the assigned role.
• Grammatical correction: I use Grammarly for grammatical issues to create content that is easy to understand.
• Revision: In case of a revision, I ensure I rectify on the stipulated time and apologize for the inconvenience I might have caused.
• Submission: I submit my work on time or before time.

 2018-2021: Access and survey project assistant.

Camusat, Nairobi, Langata.

• I Collaborated with the team to define business requirements for organizational processes to achieve productivity standards and adhere to accuracy standards.
• Researched competitive market resolutions and maintained comparisons and evaluations.
• I have developed an exceptional attendance record with particular attention to punctuality and preparation to work upon arrival.
• I led the access and survey team to deliver a pilot project requiring close cooperation among members to share information and develop solutions to meet long arrays of deliverables.
•  I determined and recommended methods to address improvement opportunities.
• Increase customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from network service, protecting company reputation and loyal client base.
• I Coordinated with the design team in developing project plans for prioritized initiatives.

4th May 2017-7th July 2017: Data Entry clerk

Child fund organization, Nairobi, Westland.

• I sent completed entries to the field operations officer for evaluation and final approval.
• I evaluated source documents to locate information needed for each data entry field.
• I produced monthly recorded reports using advanced Excel spreadsheet functions.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• I performed more than 15 pages hourly 10-key while maintaining a 5% error rate.
• Applied data entry knowledge and communication skills to solve indecipherable or garbled messages.
• Entered numerical data into databases with speed and accuracy using a 10-key pad.
• I corrected any data entry errors to prevent later issues, such as duplication of data degradation.
• I Added documents to file records and created new records to support filling needs.
• I organized, sorted, and checked computed input data against the original document.
• I scanned documents and saved them in the database to record essential organizational information.
• I managed documents by organizing forms, photocopying, filing records, preparing correspondence, and creating reports.
• Obtained scanned records and uploaded them into the database.
• I verified the accuracy and validity of data entered in databases.
• I ensured that all computer system information was accurate and up-to-date.

3rd February 2016-26th January 2017: Assistant fleet manager

Kenyacam, Nairobi, Langata.

• I communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• I optimized organizational systems for payment collections. AP/AR, deposits, and record keeping.
• I arranged corporate and office conferences for company employees and guests.
• I enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• I established and developed a highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement. 
• Aggregated and analyzed data related to administrative costs and yearly budgets for corporate-level management.
• I initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• I oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• I delivered expert clerical support by efficiently handling various standard and unique requirements.
• I interacted with customers professionally by phone, email, or person to provide information and direct them to desired staff members.
• I improved office operations by automating client correspondence, record tracking, and data communication.
• I managed the CRM database, including troubleshooting, maintenance, updates, and report generation.
• I managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using sigma data software.
• I improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
• I produced high-quality documents, spreadsheets, and presentations using sigma and tech software for internal and customer-facing needs.
• I developed a highly-efficient administrative team through coaching and professional development opportunities.
• I integrated logistics systems into company processes to improve operations and manage work orders and price changes.

Bachelor of Science: Agribusiness Management.

Jaramogi Oginga Odinga University of Science and Technology.

Bondo, Siaya county.