Collins Odhiambo

A focused professional with strong experience in customer service and the proven ability to assist customers with a well-informed selection of suitable product and services
 

Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer focused and experienced in call center and retail operations within the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards with a dedication to delivering solutions, handling complaints and solving problems. 

A focused professional with strong experience in customer service and the proven ability to assist customers with a well-informed selection of suitable product and services
 

Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer focused and experienced in call center and retail operations within the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards with a dedication to delivering solutions, handling complaints and solving problems. 

2014
ST FRANCIS COMPUTER TRAINING COLLEGE, Karen
Advanced computer
Certification: Aided graphics design, computer maintenance & concept of IT
Units covered

Concept of IT
Microsoft Windows
Word processing (Ms Word)
Spreadsheets (Ms Excel)
Database management (Ms Access)
Graphic presentation (Ms PowerPoint)
Personal information management (Ms Outlook)
Desktop publishing (Ms publisher)
Internet communication/browsing
Computer networking
Corel Draw
Adobe illustrator
Adobe Photoshop
Microsoft publisher

2010 – 2013
Kangemi High School
High school Education
Certification: Kenya Certificate of Secondary Education (Grade: C plain)
 

2002 – 2009
Ngong Forest Primary School
Primary school Education
Certification: Kenya Certificate of Primary Education (Grade: 368/500 points)