Clinton Balla

Experienced Inbound and Outbound  Call Center Agent (Customer Service Representative) who can efficiently process a large volume of calls in a day. Adept in computer database programmes, offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specialises in dealling with angry clients, processing large amounts of call data and interpreting customer service data from a spreadsheet.

GLOVO - 

Customer Service Representative/ Call Center Agent.
2020 /1/15- 2022/4/30

• Offered exceptional Customer Service by helping customers
  with complaints and questions, give customers information
  about products and services, take orders, and process returns.
• Answer courteously inbound and outbound calls and
  responded to mails and live chats.

JUMIA - 

Customer Service Representative/ Call Center Agent.
2018/6/5 - 2019/12/31

•  Offered exceptional Customer Service by helping customers
  with complaints and questions, give customers information
  about products and services, take orders, and process returns.
• Answer courteously inbound and outbound calls and
  responded to mails and live chats.

TUMAINI SUPERMARKET -

 Cashier
2017/6/10 - 2018/5/30 

• Working on cash register in a large busy store providing a high-
  quality customer driven customer driven service and acting as
  the first point of contact for customers.

Unity School of Professional Studies
2015/2/10 - 2017/11/10

• Diploma in IT and Computer Packages
   

Chianda High School
2011/2/7 - 2014/11/15
 

• Kenya Certificate of Secondary Education

Mahaya Primary School
2002/1/8 - 2010/11/14
 

• Kenya Certificate of Primary Education