Claret Wanjiku

I am a dedicated and adaptable Human Resource professional with a Graduate Diploma in HR Management and hands-on experience supporting people operations in diverse and fast-paced environments. With a strong foundation in employee relations, administrative processes, and customer service, I bring a values-driven approach to every role I undertake. I am passionate about creating inclusive workplaces, upholding confidentiality, and aligning HR practices with organisational goals. Known for my empathy, attention to detail, and ability to handle sensitive matters with discretion, I thrive in roles that require both structure and human connection. My career is guided by a genuine commitment to equity, continuous learning, and meaningful impact.

I have a well-rounded background in human resources, customer service, and digital communication, with experience across both corporate and community-focused environments. My career began with an internship in HR at Nairobi Water and Sewerage Company, where I supported onboarding, employee record management, and internal communications. I later gained hands-on experience as a Customer Service Representative at Call Center International, handling client inquiries with professionalism and empathy across phone, chat, and email platforms. In my role as a Social Media Manager at Glig Creatives, I further developed my communication, coordination, and client relationship skills. I also worked in network marketing at BF Suma Pharmaceuticals, building customer engagement strategies focused on wellness. Across all roles, I have demonstrated reliability, adaptability, and a strong commitment to people-focused service.

I hold a Diploma in Human Resource Management from Murang’a University of Technology, where I gained foundational and practical knowledge in employment law, organisational behavior, HR policies, and administrative procedures. This qualification has equipped me with the skills needed to support HR functions such as recruitment, employee relations, compliance, and records management in both public and private sector environments.