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Kiambu
Charity Njoki

Charity Njoki

Administrative Assistant

Administrative

Kiambu

Social

Services offered

Customer Service Training: My experience in client-facing roles, particularly in my own herbal shop, equips me to offer customer service training to businesses aiming to enhance their customer satisfaction and retention strategies. This includes training on effective communication, conflict resolution, and relationship building.

 

Customer service training
Administrative assistant
Client-facing roles
Herbal shop management
Approximate rate: KSh 800 per hour

Experience

I am an experienced professional with a Bachelor's degree in Human Resources Management from Kenya Methodist University, complemented by qualifications in Secretarial Studies and an International Air Transport Association (IATA) Diploma. My diverse background includes roles as a Personal Assistant at Kenya Commercial Bank Foundation and owning Savannah Naturals herbal shop, where I excelled in client-facing, management, and marketing responsibilities. Previous experiences at RSM Ashvir and AVSC International Inc. have equipped me with expertise in secretarial services, HR assistance, and office management. Known for my leadership abilities, effective communication, and commitment to excellence, I have conducted academic research on organizational structure and performance. Fluent in English and Kiswahili, I enjoy reading, traveling, and community activities. References available upon request.

Education

  • BA-Human Resources Management, Kenya Methodist University - 2011                                                                            
  • Diploma in Office Management; Secretarial Studies (KNEC)
  • Diploma in International Air Transport Association (IATA)    1994
  • O’ Levels C- 1990

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