
Changoma Rugga
Customer Service / Support
About Changoma Rugga:
KEY SKILLS AND COMPETENCIES SKILLS
Data Management and Data Analysis using Excel, STATA, E-views and SPSS Software
Research
Economics
Project Management
UNIQUE ATTRIBUTES
Single-minded in achieving high goals, brave, loyal and determined.
Trustworthiness and reliable personality coupled with analytical and interpersonal skills.
Ability to work both independently and with a team, pursuit of professionalism under
minimum or no supervision
Ability to learn and adapt to new methods and procedures
High level of integrity and work ethics as well as ability to manage and maintain sensitive and confidential information.
Experience
WORK EXPERIENCE
October to December 2022: KEMRI RES 7/3/1 PROJECT KWALE COUNTY
Position: Research Assistant
Duties and Responsibilities
Collected data on health, quality of life and social support of the elderly, Kinango Sub-county
Properly handled the data as per instructions of the supervisors
From April 2022 to September 2022: Equity Bank-Wangige Branch Department of Payments
Position: Payment Agent
Duties and Responsibilities
Field recruitment of payments merchants- Pay with Equity, Billers and Agency Banking Merchants.
Prevailed in customers in-house banking services and offering support to clients such as enrolling
clients to mobile banking platforms among other office activities
Maintained professionalism and Equity Bank brand representation
From September 2019 to February 2020:Kwale County Government Department of
Budget and Economic Planning
Position: Intern
Duties and Responsibilities
Collecting data in public participation forums
Writing reports of citizens’ views used in formulating County Government departmental
budgets
Accurately completed data entries, analyzed data in MS EXCEL and SPSS software, of the
Kwale County Government departmental projects database.
July and August 2019: Kenya National Bureau of Statistics:
Position: Census Enumerator
Duties and Responsibilities
Collected household data using provided interviewing tools, Kidogoeni/Magaoni Villages,
KinangoSub county, Kwale County.
Properly handled and transmitted the household data under instructions of the supervisors.
LEADERSHIP
Organizing Secretary, Students Panel, Friends for life Foundation (2018)
Education
EDUCATION BACKGROUND
Kenyatta University, Main Campus, from September 2014 to December 2019.
Attained Bachelor’s Degree in Economics and Statistics-, Second ClassLower Division.
Alliance High School from 2009 to 2012
Attained Mean Grade of A- (78 points out of possible 84 points) inKenya Certificate of
Secondary Education (K.C.S.E).
TRAINING/WORKSHOPS/SEMINARS
Job- Coaching Training under Barens Consultancy Company in partnership with
Friends for Life Foundation. (January to June 2018)
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