

Cery Akida
Customer Service / Support
About Cery Akida:
A disciplined individual who is willing to give his all and deliver quality results for the tasks assigned to him. Always eager to learn and grow.
Experience
Data Entry Specialist | Data Analyst (Nov 2021-present)
Cloudfactory: A global leader in the integration of people and technology to deliver workforce solutions for machine learning and business process optimization.
roles;
●Database creation, implementation, and upkeep
●Searching through the internet and sourcing missing data
●Data quality evaluation, data removal, and data cleansing
●Extracting insights and knowledge from data sets and spotting patterns and trends
●Providing first hand customer service via Zendesk
●Placing data together in order to extract useful information
Data Labeller/Annotator | Transcriber (Jan 2021-Nov 2021)
Remotasks: An online tasking platform that focuses on data labeling and the expansion of AI (artificial intelligence) and machine learning technologies.
Roles:
●Image annotation
●Video and 3D annotation
●Transcribing audio to text
●Text and image collection
●Labelling data
●Reviewing data to ensure quality is achieved
Senior Sales Representative (Jan 2020-Dec 2020)
Mwezi Limited: An organization that focuses on the provision of high-quality household goods such as solar home appliances, improved cook stoves, and water storage tanks, among other products, through an innovative in-house asset financing model, making household goods accessible and affordable to Kenya's rural and underserved populations
Roles;
●Maintaining company's database
●Filing daily, weekly, and monthly sales and stock report
●Selling renewable energy resources including solar panels
●Cold calling clients
●Filling and signing purchased products on a PAYE service provision
●Front desk customer service provision including answering to clients inquiries and persuading them to purchase company's products
Sales Marketer | Customer Service Provider (April 2019-Jan 2020)
BURN Company: contemporary cookstove manufacturer with vertical integration in Sub-Saharan Africa
Roles;
●Marketing products to reach variety of customers
●Answering questions about company's products
●Processing clients orders and transactions
●Delivering purchased products
●Providing aftersales service including advising on how to properly use company product and knowledge on warranty provision
Education
Data Science specializing on Javascript
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