Cephas Muiruri

I am an adept IT professional with a strong foundation in system administration, database management, and technical support. Experienced in delivering multi-tiered user support, managing enterprise networks, configuring and maintaining Active Directory environments, and performing remote diagnostics and troubleshooting. Skilled in full-stack system development lifecycle, from backend database structuring to frontend usability testing. Proficient in deploying, securing, and optimising IT infrastructures, focusing on automation, performance tuning, and documentation. Known for analytical problem-solving, adaptability in fast-paced environments, and a proactive approach to aligning technology with organisational needs.

I am an experienced IT professional with over three years of hands-on expertise in service desk support, system administration, and technical operations. I have successfully managed incident resolution, user support, and infrastructure monitoring in enterprise environments, with a strong foundation in ITIL practices. My background also includes overseeing full-stack system development and database administration, demonstrating a proactive approach to troubleshooting, process optimisation, and delivering high-quality technical support.

I hold a Bachelor’s degree in Business and Information Technology from Jomo Kenyatta University of Agriculture and Technology, complemented by certifications in CompTIA A+ 1000 Series and ITIL Foundation Level 4, which have strengthened my expertise in IT support, service management, and infrastructure operations.