CATHERINE WANGUI

I am a self-motivated, diligent, conscientious hard worker with an exceptional flair for an organization giving attention to details, a fast learner, honest and forthright in all working and business relationships. I yearn to be part of a dynamic organization that is versatile, where I can contribute to the reputation of the organization through the efficient use of my naturally learned skills. To achieve success in any responsibility entrusted to me in line with key result areas and also advance professionally.

July 2022 – to date - Alpha Force Securities Limited

Position: Front Office Administrator

Position: Front Office Administrator

Key Achievements:

• • Streamlined administrative processes, resulting in an increase in efficiency
• Improved customer satisfaction ratings by 25% through effective communication and problem-solving

Responsibilities:

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other administrative tasks, if required.
• A team builder and cohesive team player with the main aim of customer satisfaction.

Position: Online Sales Representative

Key Achievements:

• Exceeded monthly sales targets through proactive lead generation and follow-up. •
• Established and maintained relationships with over 20 key accounts, resulting in a 20% increase in repeat business.
•  Developed and implemented a new sales strategy, resulting in a 10% increase in overall sales revenue.

Responsibilities:

• Customer Service
• Performing online sales activities to achieve company sales objectives.
• Identify and contact potential customers for business opportunities.
• Schedule daily customer appointments and make product presentations.
• Updating customer database with contact details and interest information from prospective customers.
• Maintaining profitable and productive relationships with customers.
• Attending sales training and educational programs for professional development.
• Communicate with customers through phone, e-mails, chats, and personal visits.
• Respond to customer queries promptly and professionally.
• Develop sales strategies and determine sales forecasts and projections.

Position: Customer Service & Digital Marketing

Key Achievements:

• Increased customer satisfaction ratings by through effective communication and problem-solving.
•  Streamlined documentation processes, reducing document retrieval time 
• Improved website traffic by 20% through effective online marketing strategies.

Responsibilities:

• Application and documentation of tenders
• Online marketing
• Advertising
• Ensuring customers are attended to
• Website management
• Operating all Social Media accounts
• Record Keeping
• Sales and marketing

UNIVERSITY OF NAIROBI

(2019 to date)                 Bachelor of Commerce Finance Option