CAROLYNE MAINA

A highly efficient and detail oriented multi- skilled professional with vast experience in customer service. Over the years, I have been able to acquire expertise in several skills which include Data entry, Customer Service cultivation, office admnistration, Phone etiquette, proper filling , using of office documents, tele sales and client relationship management.  I have a vast experience in different companies where I have worked in different capacities with more than five years’ experience.

I have a clear mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in the customer service  and office administration, applying my knowledge and skills as well as continuous learning and advancing in my line of work in order to keep up with emerging trends.

I am also honest, hardworking, efficient, and self-reliant thus can work under minimal supervision.

Customer Service Officer: Thika Branch-Musoni Microfinance Ltd : Feb2019 – To date

Sales Supervisor- Splenida Foods Ltd: Feb 2018-Dec2018

Field Marketer Representative -Premier Foods Limited Ltd; July 2016-Jan 2018

Merchandiser-Kapa Oil Refineries (The Brand Experts); July 2015-April2016

Customer Care Document Verification-Swissport Kenya /Airside Ltd Jan 2009-June 2013

• Diploma in Business Management- Thika Technical Training Institute ;2021 to date (done with module 1&2, Currently In the last module)
• Customer Service Excellence- Throne Consultants; Feb -Oct 2012
• Certificate in information Technology   -   Wantech Computer College Jan 2011-April2011  
•                              
• Kenya Certificate of Secondary Education: Mean grade B(minus)- Kabare Girls High School; 2004-2007