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Caroline Wangari

Caroline Wangari

Customer service executive

Customer Service / Support

Nairobi, Nairobi Area

Social


About Caroline Wangari:

I strive to deliver and embrace professionalism in what I do through exemplary performance, integrity, reliability and being able to learn something new. I am dynamic, able to work well under pressure, maintain good working relations with the administration, clients and colleagues.

Experience

I have worked I work AT DIAMOND TRUST BANK for over two years. Where I had been trusted with a number of responsibilities :

 

 

 

  • Communicate with the Chinese clients in the bank 
  • Help Chinese clients fill out form 
  • Translate for the Chinese clients in case of any miscommunication

Make calls to potential clients to inform them ofbank products and services. 

 

I have also worked at as a Brand ambassador for Nivea at INTERRACTIVE COMMUNICATIONS.I was charged with the responsibility of marketing products from different companies like nivea, huggies diapers,fay tissue, Raid insect killer, rexona deodorant. I have also worked with safaricom marketing lipa na mpesa to different clients. I have instore and field sales experience. 

I have worked I work at Kenyatta University Television (KUTV) for the past 4 years as a Video Editor/Producer - Technical Department. I was also appointed as the assistant Head of Video Editing Section as from May 2019. Below are some of the tasks I have excelled in - that I am confident will make me an asset in your organization:

 

  • Ensuring KUTV programmes and other content, including among others, shows and promos is edited to meet the quality and standards set for the station.
  • Allocating editorial responsibilities to all video editors and provide guidance where necessary.
  • Coming up with ideas for programs, write the scripts and prepare with the director.     
  • Book the equipment that is used during production.
  • In charge of Public Relations for the show via making calls, researching and booking guests to grace various episodes as well as keeping and updating various PR assets like contact information

I am currently a fraud prevention associate at Ecom services. I am part of a team that provides back office support to Cupid media…. 

 

Education

MAHANAIM INSTITUTE
Certificate  in Mandarin (Chinese) January 2011- December 2011
Certificate in French  January 2011 December 2011
Certificate in computer studies  January 2011- December 2011

TECHNICAL UNIVERSITY OF KENYA 
Diploma Technology in Journalism and  Mass Communication September 2012- December 2015
Bachelor Technology in journalism and Mass Communication  September 2015-December 2017

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