Caroline Nyakio

I am a Kenyan lady working as a customer care personnel at a Safaricomwork dealer shop. I have done sales and team leadership for six years with Safaricom. 

I am an experienced assistant, I am proficient in data entry and handling office work using office applications like Google and Microsoft. I have experience in handling corporate emails as a finance secretary.

In addition to my experience and personal qualities, I have a solid education, am a timekeeper, have strong interpersonal skills, and am clients obsessed, I am a passionate team leader and can work under minimal supervision. I am incredibly enthusiastic about writing and would welcome the opportunity to contribute to your success.

Caroline Nyakio Mukami is a proactive and dedicated professional with a Bachelor of Arts in Economics and Sociology from Kenyatta University. With a strong educational background and proficiency in English, Kiswahili, Kiembu, and Kikuyu languages, she is a versatile communicator.

• Student Teacher at St. Mary Secondary School, responsible for Mathematics and Business Studies from May 2013 to August 2013.
• Served as the Safaricom dealer branch manager at Samchi Telcom Limited from June to December 2017, handling various responsibilities including stock management, sales, customer care, staff training, and branch management.
• Continued as the Safaricom dealer branch manager at Generations Electronics and Allied Limited from January 2018 to January 2022, excelling in stock management, sales, banking, promotions, and staff training.
• Transitioned to Safaricom Customer Care at Generations Electronics and Allied Limited from January 2022 to the present, providing customer support, resolving queries, utilizing CRM knowledge, and driving sales.

Career Achievements:

• Proficiency in CRM systems and quick adaptability to new environments.
• Strong time and quality management skills, capable of working independently.
• Enhanced communication, interpersonal, leadership, and supervision abilities.
• Experience in market research, customer service, and team leadership.

Computer Proficiency:

• Skilled in Microsoft Word, PowerPoint, Excel, and internet navigation.

1. Bachelor of Arts in Economics and Sociology from Kenyatta University (2013-2017).
2. Kenya Certificate of Secondary Education from St. Martha High School (2008-2012).
3. Kenya Certificate of Primary Education from Nthambo Primary School (1999-2007).

Throughout my academic journey, i have demonstrated a commitment to learning and excelled in my studies, culminating in a Bachelor's degree in Economics and Sociology from Kenyatta University. My educational background equipped me with a diverse skill set and a strong foundation in various subjects, enabling me to approach professional challenges with a multidisciplinary perspective.