Caroline Mibei

I am certified professional scrum product owner with over five years of experience working in the FINTECH industry.  My expertise spans various areas, including product trainings, product development, product owner, product management, business development, usability testing, partnership handling, data analysis, market research, market validation, and client management.

As a Product Manager, I have successfully led cross-functional teams in developing and launching innovative financial products. Through effective market research and analysis, I have identified new opportunities and developed strategies to address market gaps, resulting in revenue growth and increased customer satisfaction.

In addition to my technical skills, I am passionate about building strong client relationships. I believe in establishing a foundation of trust and collaboration with each client, seeing them as friends rather than mere customers. Throughout my career, I have achieved measurable accomplishments that highlight my capabilities and impact in the industry:

Successfully launched a new financial product, generating a 20% increase in revenue within the first quarter.
Led a product team in conducting usability testing, resulting in a 30% improvement in user satisfaction and a 15% decrease in customer support requests.
Developed and executed a comprehensive market research plan, leading to the identification of a new target market segment and a 25% increase in customer acquisition.
Implemented a data reporting system that provided real-time insights into product performance, enabling data-driven decision-making and improving overall product quality.
Outside of my professional endeavors, I actively engage in extracurricular activities that contribute to my personal and professional growth. I participate in industry conferences and workshops to stay updated with the latest trends and best practices in product management and FINTECH. Additionally, I mentor junior professionals, sharing my knowledge and experiences to help them excel in their careers.

In summary, I am a dedicated and experienced Product Manager with a strong background in FINTECH. My technical skills include expertise in banking software, customer care software, MS Excel, MS PowerPoint, and Data Reporting. I have a proven track record of driving product strategy, conducting market research, and fostering client relationships, resulting in significant accomplishments and positive business outcomes. I am committed to continuous learning and growth, thriving in dynamic and collaborative environments where I can make a meaningful impact.

I hold a Professional Scrum Product Owner certification from Scrum.org and have extensive experience as a Product Owner with a solid foundation in Product Management. 

I have a degree in Business Management. In addition to my Degree, I have done short courses for project management, Strategic Cost Management in Supply management, Risk management in Supply Chain Management, UX Research, Excel, Conscious Listening and Operation Management