Caroline Mibei

In addition to my technical skills, I am passionate about building strong client relationships. I believe in establishing a foundation of trust and collaboration with each client, seeing them as friends rather than mere customers. Throughout my career, I have achieved measurable accomplishments that highlight my capabilities and impact in the industry:

Successfully launched a new financial product, generating a 20% increase in revenue within the first quarter.
Led a product team in conducting usability testing, resulting in a 30% improvement in user satisfaction and a 15% decrease in customer support requests.
Developed and executed a comprehensive market research plan, leading to the identification of a new target market segment and a 25% increase in customer acquisition.
Implemented a data reporting system that provided real-time insights into product performance, enabling data-driven decision-making and improving overall product quality.
Outside of my professional endeavors, I actively engage in extracurricular activities that contribute to my personal and professional growth. I participate in industry conferences and workshops to stay updated with the latest trends and best practices in product management and FINTECH. Additionally, I mentor junior professionals, sharing my knowledge and experiences to help them excel in their careers.

In summary, I am a dedicated and experienced Product Manager with a strong background in FINTECH. My technical skills include expertise in banking software, customer care software, MS Excel, MS PowerPoint, and Data Reporting. I have a proven track record of driving product strategy, conducting market research, and fostering client relationships, resulting in significant accomplishments and positive business outcomes. I am committed to continuous learning and growth, thriving in dynamic and collaborative environments where I can make a meaningful impact.

I hold a Professional Scrum Product Owner certification from Scrum.org and have extensive experience as a Product Owner with a solid foundation in Product Management. 

I have a degree in Business Management. In addition to my Degree, I have done short courses for project management, Strategic Cost Management in Supply management, Risk management in Supply Chain Management, UX Research, Excel, Conscious Listening and Operation Management