CAROLINE KIOKO

Accomplished and dependable professional with over 8 years’ experience in the banking and finance industry, having demonstrated the ability to prioritize assignments and make effective decisions. Experienced in managing and analyzing customer requests to resolve issues accurately and in a timely manner to win customer loyalty. This is made possible by my ability to thoroughly understand products which results in better response to enquiries. I have a high level of accuracy and consistency in all areas of work and possess excellent configuration skills and highly successful in helping define company direction and achieving goals. As an individual with good interpersonal and communication skills, I have proven ability to learn in challenging environments.

I am a believer in teamwork, hardworking and eager individual, ready to work through multi-tasking with minimum supervision.

Customer service advisor

Relationship officer-cash

Operations manager

credit lending

collection of non performing loans

2009-2013            :               Moi University

                                          Bachelor of Business Management (Banking & Finance option