beBee background
Professionals
>
Nairobi
Carol Machine

Carol Machine

Service Excellence Consultant, CX support trainer

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Supporting “C” Level & Business owner focused interventions to alleviate their organization’s pain points in the Strategic, Operational and Crisis Management areas by:-

  • Identifying the underlying issues that are critical in ensuring that Customer Centricity and Service Excellence are enhanced.
  • Defining and executing strategies for Service Excellence.
  • Maintaining or developing and implementing standard operating procedures and measurements to meet customer satisfaction.
Customer experience expert
Business consultant
Service excellence consultant
Approximate rate: KSh 2,000 per hour

Experience

I am a Customer Experience Expert having worked with Emirates Airline in the United Arab Emirates for sixteen years. Previously worked as a consultant with Kenya Railways Corporation, holding the position of Business and Commercial Expert, Passenger services, specializing in the Standard Gauge Railways’, Kenya’s largest infrastructure development project, focusing on passenger services.  Also previously worked with Bliss Healthcare Ltd, Kenya's largest network of medical centers as the Senior Manager for Customer Experience.


Area of expertise includes developing, equipping, empowering and positioning staff to deliver exceptional standards of customer service in any client focused organization. 

Education

1995-1998

BSC. In International Business Administration/Marketing Minor.United States International University-Africa.

 

1991-1994

Kenya Certificate of Secondary Education. Moi Girls High School Nairobi.

 

1982-1990

Kenya Certificate of Primary Education. Muthaiga Primary School.

Professionals in the same Customer Service / Support sector as Carol Machine

Professionals from different sectors near Nairobi, Nairobi Area

Other users who are called Carol

Jobs near Nairobi, Nairobi Area

  • Work in company

    Proposal Response Creator

    Majorel

    Job Summary · The Proposal Response Creator at Teleperformance EMEA will serve as a critical bridge between sales opportunities and winning proposals, responsible for developing compelling, compliant, and highly competitive responses to RFPs, RFIs, and other formal procurement do ...

    Nairobi

    2 weeks ago

  • Work in company

    Client Experience Specialist

    NTT

    Make an impact with NTT DATA · Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a ...

    Nairobi, Kenya

    2 days ago

  • Work in company

    Client Experience Specialist

    NTT Ltd.

    Make an impact with NTT DATA · Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a ...

    Nairobi

    3 days ago

See jobs in Nairobi, Nairobi Area