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Calvin Kelvin

Calvin Kelvin

Chat moderator, Data analyst.

Services provided: Email, Phone & Chat Support , Data Analysis Consultants , Customer Service Representatives , Admin - Data Entry & Transcription Services , Data Entry Services

Technology / Internet

Eastleigh, Nairobi Area
KSh200 / hour
Approximate rate

Social

About Calvin Kelvin:

I am Calvin Mugo,
I am interested in joining you in customer support.
I am a 23 year old man with experience as a chat moderator and fluency in English and Swahili with a typing speed of 28WPM.
I look forward to hear from you. 
Thankyou

Experience

Chat Support Representative, Safaricom Help Desk 

  • Provided accurate and appropriate information in response to customer inquiries. 
  • Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound chats queues to improve call flow. 

 Data Entry Clerk, Digital Divide Data.

Duties and Responsibilities:

  • - Entered, verified, and maintained data with a high level of accuracy. 
  •  Conducted regular data audits to identify and rectify errors.
  •   Collaborated with team members to ensure consistent data management practices. 
  • Proficient in Microsoft Excel and other data entry software.
  •  Assisted in organizing and managing data efficiently.
  •  Conducted data entry for various administrative tasks.
  •  Responded to inquiries regarding data discrepancies and resolved issues promptly.

 

Education

Digital Divide Data – Best Employability Soft and Technical Skills. Nairobi Institute of Business Studies - Certification of Advanced Project Management Cours

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