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Bridget Makau

Bridget Makau

Customer Experience Executive

Services provided: Customer Success , Direct marketing , Customer Support Representatives , General Sales , Call Centers / Telemarketing , Admin - Community Management , Data Entry Specialists , Virtual Assistance , Data Entry

Customer Service / Support

Nairobi, Nairobi Area
(0)
KSh2,000 / hour
Approximate rate

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About Bridget Makau:

A dedicated Customer Service Professional with more than 8 years of experience motivated to maintain customer satisfaction and improve the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. As a highly organized and motivated self-starter, I have designed and implemented scheduling and filing systems that have substantially reduced the time necessary to input and access information. I excel at performing in a high-pressure environment and am able to communicate in a calm, pleasant way even in the midst of a crisis. In addition to my proficiency in the technical aspects of my duties, I am an excellent communicator and multitasked.

Experience

Personal Assistant – Legal Department, Kenya Bureau of Standards (KEBS) (June 2020 - July 2021)

  • The ability to manage administrative tasks efficiently.
  • Digitalizing documents and ensuring efficient filing systems demonstrating proficiency in document management.
  • Effective liaison with internal and external stakeholders, including handling calls and correspondence.

Customer Experience Executive, Safaricom Limited (July 2016 - January 2019):

  • Strong customer-centric approach and communication skills, essential for roles where client interaction may occur primarily through digital channels.
  • Resolving inquiries and managing complaints in order to address customer concerns effectively.
  • Coordinating customer engagement events and collaborating with cross-functional teams.

Sales Executive, German Imaging Technologies (GIT) (March 2016 - June 2016):

  • Enlarging the corporate account market and using direct marketing strategies.
  • Respond to customer communication and promote company products.

Sales Representative, MFI Document Solution (April 2013 - February 2016):

  • Maintaining customer confidence and enhancing customer experiences by offering relevant products and services on customer’s preferred stipulated timeframe.
  • Processing customer documents and managing contracts and data for the purpose of document management.

Education

Certificate and Advanced Diploma in Business Information Systems (BIS) - Nairobi Institute of Business Studies (NIBS), 2008:

My educational background in BIS provides me with a solid foundation in information systems, making me well-equipped for roles that involve data management, analysis, information technology, Customer service and marketing which goes hand in hand with my passion for being a team player which with good inter personal skills.

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