Services provided
A dedicated Customer Service Professional with more than 8 years of experience motivated to maintain customer satisfaction and improve the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. As a highly organized and motivated self-starter, I have designed and implemented scheduling and filing systems that have substantially reduced the time necessary to input and access information. I excel at performing in a high-pressure environment and am able to communicate in a calm, pleasant way even in the midst of a crisis. In addition to my proficiency in the technical aspects of my duties, I am an excellent communicator and multitasked.
Experience
Personal Assistant – Legal Department, Kenya Bureau of Standards (KEBS) (June 2020 - July 2021)
- The ability to manage administrative tasks efficiently.
- Digitalizing documents and ensuring efficient filing systems demonstrating proficiency in document management.
- Effective liaison with internal and external stakeholders, including handling calls and correspondence.
Customer Experience Executive, Safaricom Limited (July 2016 - January 2019):
- Strong customer-centric approach and communication skills, essential for roles where client interaction may occur primarily through digital channels.
- Resolving inquiries and managing complaints in order to address customer concerns effectively.
- Coordinating customer engagement events and collaborating with cross-functional teams.
Sales Executive, German Imaging Technologies (GIT) (March 2016 - June 2016):
- Enlarging the corporate account market and using direct marketing strategies.
- Respond to customer communication and promote company products.
Sales Representative, MFI Document Solution (April 2013 - February 2016):
- Maintaining customer confidence and enhancing customer experiences by offering relevant products and services on customer’s preferred stipulated timeframe.
- Processing customer documents and managing contracts and data for the purpose of document management.
Education
Certificate and Advanced Diploma in Business Information Systems (BIS) - Nairobi Institute of Business Studies (NIBS), 2008:
My educational background in BIS provides me with a solid foundation in information systems, making me well-equipped for roles that involve data management, analysis, information technology, Customer service and marketing which goes hand in hand with my passion for being a team player which with good inter personal skills.
Professionals who compete with Bridget
Professionals offering similar services to those of Bridget Makau
Professionals in the same Customer Service / Support sector as Bridget Makau
Professionales offering Customer Success services
Professionales offering Direct marketing services
Professionales offering Customer Support Representatives services
Professionales offering General Sales services
Professionales offering Call Centers / Telemarketing services
Professionales offering Admin - Community Management services
Professionales offering Data Entry Specialists services
Professionales offering Virtual Assistance services
Professionales offering Data Entry services
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Bridget
Jobs near Nairobi, Nairobi Area
-
Customer Experience Manager
1 week ago
Stawi Experiences NairobiAbout the Role: · As a Client Service Executive at Stawi Experiences, you will be responsible for delivering exceptional customer experiences across East and Central Africa. Your primary focus will be on building and maintaining strong relationships with clients, understanding th ...
-
Customer Experience Manager
1 week ago
Stawi Experiences NairobiAbout Stawi Experiences: · We are an Employee Experience and Events Agency with a strong presence in East and Central Africa, serving brands across the region. · This role is a pivotal part of our team, focusing on exceptional customer service to meet client needs. · Key Responsi ...
-
Business Development Professional
1 day ago
Platinum Credit Limited WestlandsCompany Overview · ">We are Platinum Credit Limited, a leading financial institution dedicated to providing innovative banking solutions. · Job Description · ">As a Sales Executive, you will be responsible for promoting and selling our banking products and services to new and exi ...