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Embakasi
Brian Amunga

Brian Amunga

Customer service Agent

Customer Service / Support

Embakasi, Nairobi Area

Social

Services offered

I am a cautious person who works hard,smart and pays attention to detail. I am competent, flexible, and
quick to pick up new skills and eager to learn from others to ensure success of the business. I also
have lots of ideas and enthusiasm.

Customer service agent
Customer experience executive
Approximate rate: KSh 1,000 per hour

Experience

Customer Experience Executive
 Managing both inbound and outbound calls to existing clients to inform them of their overdue debts through the Ameyo system and customer service lines
 Negotiating and implementing suitable payment plans to prevent repeated payment negligence while maintaining a call success rate of 85%
 Resolve customer concerns through troubleshooting and referring technical issues to relevant departments.
 Recommend other available products, services and promotion initiatives,
 Maintaining payment plans, amounts paid and communications in the available company CRM systems

Education

Technical university of Mombasa Diploma in Accountancy

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