Brenda Odhiambo

Hello There,

My name is Brenda Odhiambo; 28 year-old woman, and a team leader for one of the leading customer care BPOs in Kenya. I possess more than 7 years of progressive experience in the Customer Service field. I possess a strong work ethic and meticulous approach to work assignments.

As the Customer Service Team Leader, my responsibilities include coordinating workloads and supervising a team of  21 Customer Service Agents.

My on-job experience has afforded me a well-rounded skill set, including first-rate communication and multi-tasking skills, I excel at:

• Client data management
• Microsoft Applications
• Call center service and support 
• Leadership and mentorship of new teams

My proven dedication to optimizing customer service and sales success along with my exceptional interpersonal, analytical, and time management talents will contribute immensely to the success of your company.

I wish to further test my service delivery and work ethic in a more dynamic and challenging organization that will propel my career to greater heights. I believe that your organization can do that. I also believe that my expertise and professionalism will enhance the reputation and economic gains of your company.

Thank You.

Hello There,

My name is Brenda Odhiambo; 28-year-old woman, and a team leader for one of the leading customer care BPOs in Kenya. I possess more than 7 years of progressive experience in the Customer Service field. I possess a strong work ethic and meticulous approach to work assignments.

As the Customer Service Team Leader, my responsibilities include coordinating workloads and supervising a team of  21 Customer Service Agents.

My on-job experience has afforded me a well-rounded skill set, including first-rate communication and multi-tasking skills, I excel at:

• Client data management
• Microsoft Applications
• Call center service and support 
• Leadership and mentorship of new teams

My proven dedication to optimizing customer service and sales success along with my exceptional interpersonal, analytical, and time management talents will contribute immensely to the success of your company.

I wish to further test my service delivery and work ethic in a more dynamic and challenging organization that will propel my career to greater heights. I believe that your organization can do that. I also believe that my expertise and professionalism will enhance the reputation and economic gains of your company.

Thank You.

ACADEMIC PROFILE
2013-2015: Akirachix Training Institute
Qualifications: Diploma in IT, Graphics, and Design
2009-2012: Consolata Girls High School
Qualification: Kenya Certificate of Secondary Education
2001-2008: Nazarene Primary School
Qualification: Kenya certificate of primary education