Branis Ong'era

Highly Detail-Oriented Virtual Administrative Assistant with 2+ years of experience in Customer
Service, Remote Data Management, and Organizational Support. Proven proficiency in Microsoft Office
Suite (Word, Excel, Outlook), Calendar Management, and Digital Filing Systems. Expert in prioritizing
tasks, meeting tight deadlines, and maintaining confidentiality in a fast-paced environment. Strong
problem-solving and written communication skills with a customer service orientation.

Human Resource Intern (Industrial Attachment)
Machakos Level 5 Hospital, Machakos County
Sep – Dec 2024
Managed administrative logistics and scheduling for the onboarding of 20+ new personnel, including
document preparation and scheduling initial meetings.
Created and maintained digital filing systems for over 100 confidential records, significantly improving
data retrieval efficiency and compliance.
Managed logistics and coordination for 5+ large-scale training sessions, including scheduling,
communication, and material preparation.
Performed administrative document preparation by drafting JDs and preparing candidate communication
during the recruitment process.
Utilized HR software for data entry and accurate record keeping, demonstrating proficiency in data
accuracy and confidentiality.
Prolific (Online Research Platform)
Mar 2023 – Mar 2025
Managed independent workload to complete 200+ research projects (studies/surveys) with consistent
high-quality ratings, demonstrating reliability and commitment to output standards.AI Data Annotator
Developed expert-level attention to detail and time management skills to ensure data accuracy and meet
critical deadlines within a fully remote environment.
Maintained professional conduct and confidentiality while utilizing various online collaboration platforms
to liaise with global research teams.
AI Data Annotator
Remotask
November 2022- March 2023
Executed high-volume, detailed data annotation and labeling tasks (images, text, audio) to support AI
training, showcasing advanced attention to detail and accuracy. Worked on projects involving data
categorization, object recognition, transcription, sentiment analysis, and natural language processing.
Consistently followed complex, detailed task guidelines and quality assurance processes to achieve high-
quality output and meet tight production deadlines.
Effectively collaborated with project managers and global teams using online platforms, ensuring task
alignment with evolving project requirements.
Developed strong attention to detail, time management skills, and familiarity with various data labeling
tools and interfaces.
Customer Support Specialist
Camok Ventures;
Machakos,
Feb 2023- Aug 2024
Provided empathetic customer service support to clients via chat, email, and phone, resolving complex
inquiries efficiently.
Maintained a high level of customer satisfaction by delivering clear, accurate information and following
up on unresolved cases.
Utilized CRM systems (Salesforce, Zendesk, Freshdesk) to track 100% of customer interactions and
ensure timely resolution and follow-up.
Collaborated with internal teams to escalate and resolve complex issues.
Demonstrated strong communication, problem-solving, and conflict resolution skills in a Fast-paced
environment.
AI trainer Specialist
Leveraged advanced digital tools to curate, annotate, and refine large datasets, supporting machine learning model development
Performed detailed QA processes and data refinement to ensure high-quality training materials,
demonstrating strong organizational abilities and accuracy.
Collaborated with machine learning engineers, researchers, and project managers to align training
strategies with model objectives.
Applied critical thinking and problem-solving skills to evaluate complex digital outputs, providing
structured, actionable feedback to guide iterative improvements.
Applied domain knowledge and critical thinking to ensure nuanced understanding and appropriate
contextualization of training materials.
Gained familiarity with generative AI systems and contributed to prompt engineering, enhancing
understanding of cutting-edge digital tools

Diploma in Human Resource Management
Mount Kenya University, Machakos Branch
Jan 2023 – Mar 2025
Graduation Ceremony: 8 August 2025
Computer Applications (Certificate)
Kenya Institute of Management
Aug 2022 – Oct 2022