Boniface shalmon

Competent, dependable and knowledgeable hotel and hospitality specialist with experience in
large international hotels and resorts. Valued for maintaining impeccable standards, managing a team,
professionalism and communication. Always making positive guest experiences a top priority. Skilled at providing creative solutions needed in a fast-paced and customer-centred industry.

Housekeeping Supervisor/Manager
● Supervise employees in the daily process of cleaning vacant and
stayover guest rooms and showrooms.
● Ensure all common areas are clean and represent the standards of
the hotel.
● Train new employees on the duties and responsibilities of the
department.
● Evaluate team member performance and adjust training based on
the needs of the hotel.
● Quickly resolve guest complaints and concerns, ensuring their stay
is enjoyable and they are our priority - securing return stays when
guests are in the area.
● Inspect all vacant ready and cleaned rooms daily to ensure
corporate standards are met or exceeded at all times, offering the
best possible presentation to our guests.
● Work closely with the front desk, department managers,
maintenance, and executive manager to address issues and
concerns.
● Maintain positive control of all hotel supplies/equipment.
● Responsible for inventory control items in guest rooms.
Replace/repair as needed.
● Use OnQ to maintain

Hilton University Training, Doha, Qatar — Management
& Housekeeping Training Programs
● OnQ PM Training - Full-service PCRS - Housekeeping
Manager/Supervisor
● OnQ PM Training - Full Service HCRS - Housekeeping
Manager/Supervisor
● OnQ PM - Housekeeping Standard
● Hilton Honours Training
AUGUST 2022
Venture Gulf Training Centre, Doha, Qatar — Basic
Firefighting
NOVEMBER 2020
Utalii College, Nairobi, Kenya — Hospitality and
Restaurant Management
JUNE 2017
KIPS College, Nairobi, Kenya — Hospitality and
Housekeeping Certification