Bonface Wachira

As a results driven and resourceful professional, with over 10 years of experience in creating and managing client relationships, My exposure in the Financial Service industry has enabled me gain the ability to build strategic relationships and partnerships, resolve complex issues, win customer loyalty and achieve win-win outcomes with both clients and my colleagues. Additionally, I possess excellent communication skills that have seen me build a profitable relationship with customers and key decision makers. Aside from this, I have become a multi- skilled professional and can effectively manage clients, lead personnel, analyze strategic business decisions and risk management and ensure customer satisfaction. My focus is to secure a position where my ability to bring in business by aggressively interacting with clients and formulating business strategies can be fully utilized.

• Leadership: Overseeing the sales team, I am therefore experienced in supervising team members and offering guidance and training to at lower and senior level to ensure they deliver the required quality of service and personal targets. I also conduct capacity building.
• Business and Strategic Management: Solid business management skills including: Financial management where I am in charge of budgeting for my department, team leadership, and project management. Experienced in developing and implementing strategic plans to meet set goals and objectives with the ability to coordinate culturally diverse and geographically dispersed teams and to build strong corporate and client relationships.
• Key Client Management: Vastly experienced in managing the key accounts/ sensitive and high net worth customers of the bank. I have done this role to the satisfaction of the bank. These clients include and not limited to senior government officials and corporate leaders
• Portfolio Management: Experienced in growing and maintaining the current customer size by increasing the wallet share of the customers
• Product Innovation and Development: Experienced in developing the procedures and products for the bank before adoption. The most recent is in the review of the KCB credit card appraisal and benefits which grew the annual uptake by 220%, reengineering of the account opening procedures, and lending for Asset based finance (ABF). This improved the turnaround time (TAT) by over 50%. 
• Risk Management: Effectively managed risk by identifying and reporting potential and actual fraud and leakages Risk, including suspicious transactions in accordance with the laid down policies and ensuring compliance with all policies and procedures of the Bank.
• Relationship Management: Experienced in establish and grow strong relationships/partnerships with current and potential clients by interacting with them at a personal and individual level aided through presentations in order to meet their needs.
• Customer Relations: Experienced in proactive customer engagement through thorough product knowledge that results in better response to enquiries and complaints. Expert in reviewing customer trends/issues, proactively recommending solutions tailored to customer needs and providing high quality service to customers.
• Effective Communicator: Successfully ensure that I convey to customers what they want to hear applying positive language, remaining cheerful and ensuring they are satisfied with the service.
• ICT Competence- Proficient in using the MS suite, the email and the internet.

• Master of Business Administration- Strategic Management; Research on Corporate – Restructuring - University of Nairobi, School of Business
• Bachelor Arts, Economics and Political Science - University of Nairobi; 2006
• Diploma in Business administration - Graffins College of Professional Studies; 2003
• Kenya Certificate of Secondary Education – Othaya Boys High School, 2000