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Bibiana  Wekesa

Bibiana Wekesa

Entrepreneur, Accountant
Westlands, Nairobi Area

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About Bibiana Wekesa :

I'm a graduate of Entrepreneurship and Management studies from moi university. 

Experience

JANUARY 2021- OCTOBER 2022 CUSTOMER CARE AGENT AT FOURTH GENERATION CAPITAL LIMITED

KEY RESPONSIBILITIES 

  1. Supporting and maintaining an excellent work environment to achieve demanding targets.

2. Delivering first rate customer service.

3. Building excellent relationships with customers, partners and opinion leaders within our branch jurisdiction.

4. Assisting in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities.

5. Acknowledging and resolving customer complains.

6. Assisting in lead generation.

7. Carrying out customer education and maintaining relationships.

8. Assisting in renegotiating payment schedules.

9. Communicating and coordinating with colleagues.

10. Maintaining a positive and professional attitude towards clients.

11. Receiving calls and responding to emails and text messages from customers 

Education

APRIL 2021- DECEMBER 2021 CPA PART 1 AT VISION INSTITUTE OF PROFESSIONALS 

AUGUST 2016- DECEMBER 2020 BACHELOR OF SCIENCE IN ENTREPRENEURSHIP STUDIES FROM MOI UNIVERSITY 

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