Betty Makena

Versatile, self-assertive, and hardworking professional looking to contribute my skills and strengths to a dynamic organization that values professionalism. I am a good communicator, with 10+ years of extensive experience in Office Administration, Database Management, Customer Support, Corporate Communications, Public Relations and CSR, Brand Management, Personal Assistant to Senior Management, and Digital Marketing. I am a highly organized and efficient individual whose thorough and precise approach to my work has yielded excellent results. I will add value through the utilization of the knowledge, skills, and vast experience I have gained over the years.

➢ Providing Administrative support to Senior Management 

➢ PA Roles

➢ Drafting annual work plans and budgets. Managing budgets by tracking expenses and processing invoices 

➢ Keeping records and important Company Legal Documents and Certificates 

➢ Managing calendars by scheduling important meetings, conferences, and appointments. 

➢ Making travel and accommodation arrangements and itineraries for Senior Management 

➢ Maintaining the office and keeping all the office equipment in check as well as placing orders for any necessary office supplies. 

➢ Handling incoming and outgoing Organization communications (Emails, calls, and messages) 

➢ Responsible for maintaining office security and communicating with the security guards if needed. 

➢ Assisting in HR roles, onboarding, and orienting new senior staff, maintaining records, and assisting with HR paperwork. 

➢ Managing the Call Center and MIS Center 

➢ Providing proactive customer outreach, taking ownership of customer's issues, and following up through to resolution. 

➢ Building strategies for improving the overall customer experience and fostering loyalty. 

➢ Tracking customer service KPIs and metrics. 

➢ Tracking performance i.e. if set targets are being met, local & export markets, corporates, dealers, and outlets. 

➢ Maintaining and expanding the customer feedback database. 

➢ Responding to customer inquiries about the company's products and services, product availability, pricing, etc. 

➢ Brand Reputation Management and Digital and Marketing 

➢ Tracking Customers' performance and giving suggestions to reward the best-performing and follow-ups on the least-performing. 

➢ Corporate Communications, Internal Relations, and Crisis Management. 

➢ Organizing Team building and CSR Events

Diploma in Public Relations and Mass Communication

Certificate in Computer Studies

Short Course in Business Management