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EXPERIENCE

●16/11/2020 to 12/03/2021 Was attached at the Ministry of Devolution Arid and Semi-Arid Lands at the State Department for Devolution. Here I got to acquire a lot of skills and real work experience that are not taught in school. Having been in the Human Resource Division, I was taken through the various Human Resource Management functions which entail; Appointment of staff, Orientation of staff, Deployment, Confirmation of appointment, Promotion of staff, Disciplinary control, Processing of leave, Management of performance appraisal system, Maintenance of staff records, Payment of benefits and allowances. Payment of salary, Declaration of income assets and liabilities and Human Resource Development (Training).

●19/06/2021 to 08/07/2021 Worked as an Enumerator (Data collection) for Dr. Catherine Gateri from Kenyatta University on her project entitled “Mainstreaming inclusivity in Urban Mobility Related Projects in the cities of Lusaka and Nairobi” A case study of The Nairobi Expressway Project.

●27/06/2021 to 30/09/2022 Worked for NCBA Bank as a Customer Product Advisor (CPA) under retail banking.Produced high-volume orders to effectively meet customer demand, collaborated with team members to achieve target results, handled customer concerns, and escalated major issues to the supervisor, educated customers about bank products & did sales and marketing on bank products i.e. Loans & Accounts 

●03/04/2023 to 03/04/2024 Working as an intern at Uwezo Fund Oversight Board

  Headquarters in the office of the Chief Executive Officer deployed as

  an administrative officer under the Public Service Internship Program

  (PSIP). Some of my roles include; Processing all mail, parcels, memos & letters, and delivering them to appropriate departments and employees when needed, Managing check-in and checkout of guests daily, coordinating and allocating tasks of the housekeeping team daily, greeting visitors with a warm and friendly welcome when entering the lobby and maintaining an excellent first impression, managing front office phone systems, answering both internal and external calls regarding company queries, complaints & other information, establish customer experience strategy in collaboration with the manager, resolving guest issues promptly to improve customer experience, answering all email inquiries within the timeframe, Keeping within allocated reply targets, taking messages from clients and relayed them to relevant staff promptly, photocopy and printing documents on behalf of clerical support teams, utilizing specialized knowledge of organizations' business activities to optimize operations, helping staff with special projects by setting up schedules and organizing resources. Use technical and detailed information to prepare comprehensive reports. Sit in on meetings, hearings, and conferences to document activities.

QUALIFICATIONS

PROFESSIONAL

2016-2021: The Technical University of Kenya (TUK) Bachelor of Technology (Office Administration Technology). Second Class (Upper Division)

ACADEMIC

2011-2015: St.  Anthony Dago Kokore Secondary School Kenya Certificate of Secondary Education (K.C.S.E)

2004-2010: Victoria Primary School Kenya Certificate of Primary Education (K.C.P.E)

Fundamentals of Computing course, ICT Concept, MS Word, and Excel