Beatrice Mbogo

Driven IT professional with a proven track record in software support specialist and pre-sales roles, excelling in delivering exceptional client assistance and insightful solutions. Passionate about making a significant impact in the industry and contributing to the growth of innovative companies, while adept at deploying and optimizing Software Solutions, ensuring seamless integration and superior functionality within the IT industry. Eager to join a forward-thinking IT team, driving innovation and achieving collective success.

Develop Suite Scripts and PDF reports for the Oracle NetSuite platform 

Provide NetSuite assistance and support to new clients and existing clients.

Comfortable with leading frequent phone interaction/video chat with clients and the internal team.

Interact with clients to understand their business requirements/needs and provide guidance. 

Functionally design solutions, test development work for quality and coordinate installation of deliverables from Sandbox into production and participate in data migration tasks 

Responsible for successful client satisfaction and possesses the ability to respond to customers in a timely and efficient manner. 

Assist clients and internal staff outside of normal business hours for emergencies.

Provide comprehensive support for software applications, handling installations, configurations, and integrations with various systems. 

Successfully manage the ticketing system to ensure timely resolution of customer issues, consistently meeting 24-hour SLAs. 

Facilitate the implementation and maintenance of Fiscal devices for the new KRA TIMS systems, managing firmware and application software updates.

Kirinyaga University Bachelor of Science in Information Technology (September 2017 - September 2021