About Beatrice Mbogo:
Driven IT professional with a proven track record in software support specialist and pre-sales roles, excelling in delivering exceptional client assistance and insightful solutions. Passionate about making a significant impact in the industry and contributing to the growth of innovative companies, while adept at deploying and optimizing Software Solutions, ensuring seamless integration and superior functionality within the IT industry. Eager to join a forward-thinking IT team, driving innovation and achieving collective success.
Experience
Provide comprehensive support for software applications, handling installations, configurations, and integrations with various systems.
Successfully manage the ticketing system to ensure timely resolution of customer issues, consistently meeting 24-hour SLAs.
Facilitate the implementation and maintenance of Fiscal devices for the new KRA TIMS systems, managing firmware and application software updates.
Education
Kirinyaga University Bachelor of Science in Information Technology (September 2017 - September 2021
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