Austin Kinyua

Enthusiastic, hands-on and self-motivated personnel who is able to spot when 
something needs doing and then do it. Austin is an extraordinaire, a real stickler who 
can produce top quality performance and correspondence. He is willing to pick up a 
variety of different jobs, and do them all with a big smile. On a personal level he is an 
excellent communicator who is comfortable working with a variety of different people. 
Right now he would like to join a company where the culture is to reward and recognize 
individuals who work hard and succeed.

WORK EXPERIENCE
Gatuas General Business – Isiolo 
GENERAL MANAGER May 2018 – May 2021
Responsible for the smooth, efficient and professional running of the business. 

Duties: 
 Consistently maintained best in company cost of goods to budgeted goals 
 Analyzed sales statistics to properly forecast, schedule and control labor costs 
 Formulation and execution of strategic, financial and marketing plans to achieve 
company goals 
 Introduction of innovative solutions and strategies to improve efficiency 
 Development and implementation of robust operational processes 
 Profit and loss management 
 Effective introduction and management of organizational change 
 Establishment of high level relationships with key customers 
 recruitment, training and empowerment of employees to achieve key performance 
indicators 
 Strong revenue growth and performance excellence 
Capital Sacco Society Ltd- Meru 

CUSTOMER CARE REPRESENTATIVE May 2013– July 2013 
KEY SKILLS AND COMPETENCIES 
 Receipt of various office documents 
 Loans appraisal processing 
 Opening new accounts for new members / customers 
 Handling of official documents and registry procedures 
 Attending to customers at the customer care desk 
 Assisting cashiers during mobile transactions 
 Analyzing of office information and application 
 Having a genuine interest in other people and a willingness to help. 
 Answering telephone calls politely and professionally. 
 A good all-round working knowledge of Microsoft Office. 
 Accurate typing and literacy skills. 

Through this attachment I was able to gain new insights and skills through: 
 Developing ability to pay close attention to details and work with minimal 
supervision. 
 Developing ability to work under pressure to meet deadlines 
 Developing ability to work efficiently and harmoniously in team of 
colleagues

Faulu Micro finance bank limited
CREDIT OFFICER May 2016 - July 2016aMay, 2016 – July 2016 
KEY SKILLS AND COMPETENCIES
 Customer service 
 Loans appraisal processing 
 Active collection/recovery of loans 
 Opening new accounts for new clients 
 Sale of different loan products 
 Handling of official documents and registry procedures 
 Assisting cashiers during mobile transactions 
 Analyzing of office information and application 
 Preparing reports on daily-based performance 
 Micro-finance marketing and accounting 
 Filing of official credit office document

 
Dlight Company Limited – Kenya 
REGIONAL SUPERVISOR: MOUNT KENYA September 2021- May 2022
 General Supervision of Repossession/Retention process in Mount Kenya 
Region
 Handling of official documents 
 Analyzing of Regional information 
 Preparing regional reports on daily-based performance 
 Preparing regional budgets
 Preparing Regional Data allocations of the Repossessions Team 
 Reviewing the Company’s debtor list
 Contacting Customers and informing them of their overdue bills
 Negotiating suitable payment plans with customers
 Managing and maintaining customer payment records
 Preparing regional customer financial statements
 Instituting legal action when customers fail to pay their debt

ACADEMIC QUALIFICATIONS
Mount Kenya University September 2013 – April 2016 
Bachelor of Commerce 

Mount Kenya University April 2012 -May 2013 
Diploma in Banking And Finance