AROGO DOMINIC

• Skilled Operations and Customer Experience professional with over 6 years of successful management and leadership experience. 
• Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. 
• Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long lasting relationships and product loyalty. 
• Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
• Working knowledge of information technology solutions such as CRM, JIRA, Zendesk, 3CX etc.
• Demonstrated management skills in handling activations and great business acumen mentality. Able to work on own initiative or part of a team and can deal with administrative duties efficiently.

• Skilled Operations and Customer Experience professional with over 6 years of successful management and leadership experience. 
• Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. 
• Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long lasting relationships and product loyalty. 
• Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
• Working knowledge of information technology solutions such as CRM, JIRA, Zendesk, 3CX etc.
• Demonstrated management skills in handling activations and great business acumen mentality. Able to work on own initiative or part of a team and can deal with administrative duties efficiently.

2022-2023: Quantic School of Business and Technology, MBA

2012-2016:  Kenyatta University, Bachelor of Commerce (BCOM) Second Class Hon upper division.

2020-2021:  Diploma in Business Administration, Alison College,  Distinction.

Sept 2022: Corporate Finance Institute, Certified Financial Modeling and Valuation Analyst.

Oct 2022: Corporate Finance Institute, Business Intelligence and Data Analyst.

2008-2011:  Emenwa Secondary school Kenya Certificate of Secondary Education (KCSE) Mean                           Grade A-(minus)