About Anne Njoroge :
I am a happy soul and interactive with others come easy for me. I work best in a team as I believe I cannot entirely work alone in everything but need others to make a task perfectly complete
Experience
I am a customer service management and communication professional with over 4 years of experience in the service industry. Much of my experience has effectively been resolving customer complaints, winning customer loyalty, and ensuring compliance with customer SOPs. A summary of my experience includes; developing customer service standards and devising ways to monitor and measure them, providing customers with product and service information, answering calls and responding to emails and resolving customer complaints, and ensuring service Turn Around Times (TATs) get observed, evaluating and improving quality service and daily auditing calls and calibration sessions. I seek to continue offering superior detail orientation in a Customer Service Manager position where I can manage teams to ensure excellent service delivery, contribute to customer satisfaction, and develop strong relationships with customers.
Education
Communication and Journalism Kenya Methodist University Nairobi, Kenya 2011 - 2014 Communication And TV Production Andrew Crawford Media Training Institute Nairobi, Kenya 2006 - 2008 Kenya Certificate of Secondary Education Ngara Girls High School Nairobi, Kenya 2002 - 2005
Professionals who compete with Anne
Professionals in the same Customer Service / Support sector as Anne Njoroge
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Jobs near Thika, Nairobi Area
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Records Management Officer
Found in: beBee S2 KE - 3 days ago
Kenya National Examination Council Nairobi, Kenya Full timeABOUT THE COMPANY · The Kenya National Examinations Council (also referred to as KNEC or the Council) was established in 1980 under the Kenya National Examinations Council Act Cap 225A of the Laws of Kenya. This Act (Cap 225A of 1980) was repealed in 2012 and replaced with KNEC A ...
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Fundraising and Partnership Manager at
Found in: beBee S2 KE - 1 day ago
Fresh Life Nairobi, Kenya Full timeFresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. · About the Role · The Fundraising and Partnerships M ...
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Consultant Obstetrician-Gynaecologist
Found in: beBee S2 KE - 2 days ago
M.P Shah Hospital Nairobi, Kenya Full timeABOUT THE COMPANY · M.P. Shah Hospital is a Social Service league Hospital which has been in existence for the last 83 years, as a 'not for profit' organization. The Hospital has one single social objective of providing quality, affordable health care services to the community at ...