About ANNE MBURU:
As a holder of a first degree in Computer Science from Africa Nazarene University; Anne a Skilled individual with a solid ICT background and ability to work effectively in a team environment, I believe that my qualifications and related experience is a good pool that can provide benefit to your organization.
My Leadership skills; Interpersonal skills; Oral Communication and Written communication skills; Analytical skills; Project Management skills; Change management, high integrity; organization skills; self-motivated; result oriented and my Personal management skills and many more, are skills that will assist me in performing my work duties effectively. I am highly skilled in maintaining and repairing ICT equipment, Networking and other ICT support tasks. Besides, I also have an ability to administrate, Tera Term, Majinet, Utility Master Billing system, Sage Pastel Evolution and Sage 300 which are systems in THIWASCO which are based in a C++ programming language, and SQL Server 2016 respectively, QuickBooks Account Edition and other ICT functions in a timely and efficient manner.
Moreover, I possess strong ICT skills; In Database Management Systems, Web Design, Hardware and Software Practicum, and Sophos and Cyberoam firewall systems.
I am proficient in ICT software including Dreamweaver and C++.
Experience
EXPERIENCE
2023 MARCH TO PRESENT BILLING OFFICER Thika Water and Sewerage Company Limited
RESPONSIBILITIES
- Review list of customers and ensure there are no anomalies
- Checks on generated bills and ensure they are accurate and sent on time
- Attend to customer complaints and queries on wrong bills and recommend for issue credit and debit notes to correct wrong bills
- Manage billing clerks to ensure that work is efficiently scheduled, allocated and carried out effectively
- Ensuring customers are satisfied with the company service delivery of bills management
- Reconciliation of monthly bills
2017 APRIL TO 2023 FEBRUARY ICT OFFICER Thika Water and Sewerage Company Limited
RESPONSIBILITIES
- Formulate and enforce information technology policies, procedures, and systems.
- Design, develop, implement and maintain databases and information systems for the company.
- Oversee thedevelopment, implementation, maintenance of security networks.
- Analyze the information needs of the company, and develop technological solutions to satisfy those needs.
- Plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks and Implementation of internet and intranet sites.
- Analyze the computer and information needs of the company, from an operational and strategic perspective and determine immediate and long-term ICT requirements.
- Advice the management on the technology issues and where the world is heading.
2014 APRIL TO 2017 MARCH ICT ASSISTANT Thika Water and Sewerage Company Limited
RESPONSIBILITIES
- Data processing.
- Preparing monthly water bills.
- Filling Documents.
- Answering to customer queries.
- Troubleshooting and NetworkinG
2012 DECEMBER TO 2014 JANUARY IT ADMINISTRATOR Group of Hotels
RESPONSIBILITIES
- Administration of QuickBooks Account Edition
- Administration of QuickBooks Point of Sale System (POS)
- Microsoft Windows Server 2008
- MS SQL 2008
- Network Troubleshooting
- Hardware and Software Engineering
2010 MARCH ICT INTERN Thika Water and Sewerage Company Limited
RESPONSIBILITIES
- Data processing.
- Preparing monthly water bills.
- Filling Documents.
- Answering to customer queries
Education
EDUCATION BACKGROUND
2008 -2012 APRIL Degree in Bachelor of Science in Computer Science
AFRICA NAZARENE UNIVERSITY
2005-2006 MAY Diploma in Computer Engineering KIAMBU INSTITUTE
OF SCIENCE AND TECHNOLOGY
2005 JANUARY-APRIL Certificate in Computer Studies ST. MULUMBA
CATHOLIC CHURCH COMPUTER COLLEGE
2001-2004 Kenya certificate of secondary Education RUCHU GIRLS
SECONDARY SCHOOL
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