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Mbagathi
Annah Awuor

Annah Awuor

IT support specialist, customer service

Customer Service / Support

Mbagathi, Nairobi Area

Social


Services offered

I am a dedicated and enthusiastic individual who has had the privilege of studying for a Diploma in Information Technology at Riara University. My academic journey in IT has not only provided me with a strong foundation in the field but has also ignited a deep passion for technology and its applications in the modern world.

Throughout my time at Riara University, I have consistently strived for excellence in my coursework. I have successfully completed a comprehensive curriculum that covers a wide range of IT topics, including [mention specific courses or subjects relevant to your studies]. These courses have equipped me with valuable knowledge in areas such as [mention specific areas of IT, e.g., programming, networking, database management].

One of the key strengths I have developed during my studies is problem-solving. IT often presents complex challenges, and my coursework at Riara has taught me to approach these challenges with a structured and analytical mindset. I have honed my skills in [mention any relevant skills, e.g., coding, troubleshooting, system analysis], which I believe will be an asset in any IT-related role.

Moreover, my time at Riara University has instilled in me a commitment to lifelong learning. I am always eager to stay updated with the latest technological advancements and trends in the IT industry. I actively engage in self-directed learning and seek out opportunities to further develop my skills through online courses and personal projects.

In addition to my academic pursuits, I have also actively participated in extracurricular activities and collaborated with peers on IT-related projects, which have provided me with valuable teamwork and leadership experience.

In summary, my experience studying for a diploma in IT at Riara University has not only provided me with a strong academic foundation but has also cultivated my passion for technology. I am excited to leverage my knowledge and skills to contribute to the ever-evolving world of Information Technology and make a positive impact in the field.

 

 

Approximate rate: KSh 30 per hour

Experience

Marketing Intern at Macangira Africa Limited, Westlands, Nairobi**
May to August

As a Marketing Intern at Macangira Africa Limited, I had the opportunity to gain valuable hands-on experience in the field of marketing and contribute to the success of the organization. My responsibilities and achievements during my internship include:

- Supported marketing campaigns and initiatives to increase brand awareness and drive customer engagement.
- Assisted in the development and execution of social media marketing strategies, resulting in a [mention specific percentage] increase in online engagement.
- Contributed to content creation for marketing materials, including blog posts, social media posts, and email campaigns.
- Engaged with potential customers through various channels, including social media platforms and email marketing, resulting in increased lead generation.
- Collected and analyzed customer feedback, providing insights that led to data-driven recommendations for improving product offerings and customer satisfaction.
- Collaborated with cross-functional teams to ensure the seamless execution of marketing plans and initiatives.
- Actively participated in brainstorming sessions, contributing creative ideas to marketing strategies and campaigns.
- Assisted in the organization of marketing events and promotions, ensuring their successful execution and positive customer experiences.

My internship at Macangira Africa Limited was a transformative experience that allowed me to apply my marketing knowledge and develop practical skills in a real-world setting. It further fueled my passion for marketing and provided me with valuable insights into effective marketing strategies and customer relationship management.

Education

I hold a diploma in Information Technology from Riara University. Throughout my studies, I have gained a strong foundation in various IT concepts, including programming, database management, and network administration. Additionally, my coursework has honed my problem-solving and analytical skills, preparing me to approach challenges with a systematic and creative mindset.

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