ann kagendo

I am a self-motivated and focused person open to following laid down procedured protocols in achieving the set goals and achievements effectively

Dedicated and versatile customer-centric service professional with a strong foundation in both grooming and hospitality. Combining years of experience as a skilled barber and a detail-oriented waitress, I have honed exceptional interpersonal skills and an acute understanding of client preferences. My commitment to delivering top-notch service, attention to detail, and ability to create engaging customer experiences has been cultivated through my roles at Corner Shop and Sereget Inn.

Work Experience:

Corner Shop Barber | 2019 – 2023

• Demonstrated expertise in providing precision haircuts, styling, and grooming services to a diverse clientele.
• Cultivated strong customer relationships by actively listening to clients' preferences and offering tailored solutions.
• Managed appointment schedules, ensuring efficient operations and delivering a personalized experience for each client.
• Collaborated with team members to maintain a clean and organized work environment, upholding hygiene and safety standards.

Sereget Inn Waitress | 2017 – 2018

• Delivered exceptional front-of-house service in a fast-paced restaurant environment, ensuring guests had a memorable dining experience.
• Greeted and seated guests, presenting menus, and providing recommendations while considering dietary preferences and restrictions.
• Managed a variety of customer needs efficiently, from taking orders accurately to ensuring timely delivery of food and beverages.
• Effectively handled customer inquiries, resolved issues promptly, and maintained a positive, friendly attitude throughout interactions.
• Collaborated closely with kitchen staff to ensure seamless coordination between the front and back of the house.

Through my experiences as a barber and a waitress, I have cultivated a deep understanding of customer expectations and the importance of creating a welcoming environment. My ability to engage with individuals from diverse backgrounds, anticipate their needs, and exceed their expectations positions me as a valuable asset in providing exceptional service in any professional setting.

A dedicated professional with a well-rounded educational background that complements my experience in grooming and hospitality. My educational journey spans from foundational skills in primary education to specialized training in barbering, creating a strong foundation for my career in customer-centric roles. This educational diversity, combined with hands-on experience as a barber and waitress, equips me with a unique perspective and a commitment to delivering exceptional service.

Education:

Beauty Point College Certificate Of Barbering | 2018

• Completed an intensive barbering program, gaining expertise in precision haircuts, styling, and grooming techniques.
• Developed a keen eye for detail, client preferences, and the ability to provide tailored grooming solutions.
• Acquired practical knowledge in maintaining a hygienic and organized workspace, ensuring customer satisfaction and safety.

Kangeta Girls Secondary School Kenya Certificate Of Secondary Education | 2012 – 2015

• Completed secondary education, gaining a solid academic foundation while nurturing time management and discipline.
• Engaged in diverse subjects, fostering critical thinking, effective communication, and collaboration skills.

Kithare Primary School Kenya Certificate Of Primary Education | 2003 – 2011

• Established the basis for lifelong learning, developing fundamental skills in numeracy, literacy, and interpersonal interactions.
• Participated in extracurricular activities, honing teamwork and leadership abilities from an early age.

My educational journey has reinforced my dedication to continuous learning, adaptability, and a strong work ethic. By blending academic achievements with practical expertise, I am well-prepared to contribute positively to various professional environments and exceed expectations in customer-focused roles.