Anderson mutai

A well presented, industrious and highly personable Banking/Accounting professional, who has extensive in-depth experience of the entire banking industry. I have proven ability and track record of accomplishment in identifying and implementing sales and marketing strategies and relationship management. More so, I can proficiently perform accounts functions generate daily,weekly and monthly reports . I'm looking forward to acquire establishment in a career that enables me utilize my potential, creativity, and ability to make and implement decisions that are dynamic to fit in the changing and demanding dimensions in the world today.
 

WORK EXPERIENCE 
Jan 2017 to Aug 2021
Position –Officer
Company: DIAMOND TRUST BANK LTD
Duties:
⦁ Prime interface between customers and the branch.
⦁ Marketing and cross selling bank loans, Banc assurance, Defender, B2B, Mobile banking, Agency Banking and any other bank products that may be introduced from time to time
⦁ Attending to Customers queries and providing service to them in the banking hall.
⦁ Assist in managing front office (banking hall) operations.
⦁ Verification of all transactions before processing in the system including call back and due diligence.
⦁ Receiving, posting and balancing outward clearing cheques
⦁ Handling of all Fixed Deposit transactions, Inward TTs/ Funds/ transfers/ FCY cheques on collection and other day-to-day transactions.
⦁ Account opening, KYC and dormant account reactivations.
⦁ Maintain DTK’s customer service standards.
⦁ Encourage customer opinions on bank services – filling in customer service forms.
⦁ Correspondence with Clients, Head Office and Branches and filing all transaction vouchers correctly
⦁ Validating/calling over transaction vouchers to ensure that no mistakes/errors are made.

NOV 2014 to DEC 2016
Position –Teller
Company: DIAMOND TRUST BANK LTD
Duties:
Cash Services
⦁ Receiving and paying cash from/to customers and ensuring effective and efficient customer service at all times.
⦁ Ensuring effective and efficient customer transactions are handled with utmost confidentiality. 
⦁ Assisting customers with issues relating to their accounts and queries relating to cash transactions.
⦁ Debit/credit vouchers (passing entries – Cash, Clearing & Transfers)
⦁ Processing MTS (Western union, Money Gram, Express money, World Remit and M-pesa) send and receive transactions
⦁ Marketing and cross selling Banc assurance, Defender, B2B, Mobile banking, Agency Banking and any other bank products that may be introduced from time to time
⦁ Handling any other role that may be assigned by management from time to time in the course of duty.

June - August 2012      
position: Intern
Company: NHIF
Duties
⦁ Working in a team and providing quality service to customers and  
                     dealing tactfully with complains.
⦁  Receipt of checks at the counters, Coding the checks and capturing them into the system. 
⦁ Data entry, involved capturing data from bank statements.
⦁ Bank reconciliation. 
⦁ Giving printouts for employee’s remittances on request.
⦁ I also worked at the registry and procurement

ACADEMIC AND PROFESSIONAL QUALIFICATIONS  
2013 to date        : CPA Section 4                                              

2010-2013          : Bachelor of Commerce (Finance)
                          Kenyatta University (second class upper division)
April-Aug 2010   Computer packages
                         cornerstone college
2005-2008           Kenya certificate of secondary education   
                          St Anthony Boys High school kitale (A-)    
1996-2004           Kenya certificate of primary education    
                          California primary school(387Marks)