Alphonce Mulwa

I am an actuary by training with professional experience in banking, highly specialized in SMEs and personal banking. Most recently championed business development at Absa Bank Kenya as a Universal Banker. Previously served as an SME Relationship Officer and in Personal Banking at Co-operative Bank of Kenya Ltd. Focused mainly in exemplary customer experience and bringing forth valuable workplace experience. Results oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.

20/12/2021 – 25/09/2022 Universal/SME Banker, ABSA Bank Kenya Plc 

Responsible for establishing, retaining, and deepening customer relationships by performing diverse banking transactions efficiently and accurately, ranging from SMEs and personal banking processes to general enquiries in support of Bank goals and objectives.

14/02/2019 – 31/08/2021 Business Banker, Co-operative Bank of Kenya Ltd

Driving acquisition and relationship management of SMEs, Micro-Credit Clients, Saccos and Corporates migration while cross-selling bank products to existing customers though;

• Mobilization of deposits, asset growth, channel migration from MSME clients.
• Championing and delivery of world class customer service by ensuring quality service delivery for customers within the bank’s Service Level Agreements (SLA)
• Management of a quality loan book. 

31/10/2016 – 13/02/2019 Sales Executive, Co-operative Bank of Kenya Ltd

• Marketing of bank products and formulating new strategies to increase sales within the branch.
• Recruiting new companies to have MOUs with the bank for their staff to access check-off credit facilities.

27/06/2011–26/09/2011 IT Clerk, KCB Bank Kenya Ltd. – Wundanyi 

• Uploading customer details to the bank's database during the bank’s transformation phase from analogue banking to digital banking among other minor ICT related functions at the branch as directed by my supervisor.

Aug. 2011 – Apr. 2015 Degree Certificate, BSc. Actuarial Science, Kisii University – School of Pure & Applied Sciences.

2009 KCSE Certificate, St. Elizabeth Boys' Secondary Schoool

2002-2004 KCPE Certificate, Kari Mwailu Primary School