Alice Muthiora

I am a professional who works with integrity and leadership in my assigned position, ensuring total adherence to the Organization's code of conduct. I provide administrative support, data collection, mining, and research to the management team, supervisors, and clients through problem-solving ability, successful teamwork, and deadline compliance in order to realize the organization's set mandate. 

I have a bachelor's degree in international relations, I am adaptable to changing project demands, cooperative, and willing to learn new skills and gain experience.

Aug 2022 – Dec 2023

Social Worker (Part-time Volunteer)

Real Hope YouthCommunity Organization (RHYCO)

At the Real Hope Foundation, I guide guests, facilitate attaché orientation, maintain general cleanliness and safe equipment handling, monitor children, participate in extracurricular activities, and provide staff assistance and logistics.

Fieldwork, data collection, and monitoring the growth of start-up businesses with a view to improving and developing the community. Promote professional relationships in the Centre and on the ground with foreign nationals who are the Foundation's sponsors

I calculated sales at the foundation-affiliated Organic Food Market, and account for proper record keeping of sales collected. I also take on the function of kitchen assistant, using Microsoft Excel, I help with updating the inventory in the kitchen and store. 

Preparing and serving beverages

5Th Aug -10th Aug 2022

Polling/ CountingClerk (Contract) Independent Electoral Boundaries Commission (IEBC)

• In charge of carefully allocating ballot papers to voters
• Ensuring the security of the IEBC materials
• Directing voters to place their ballot papers.
•  

Nov 2021 - Jan 2022(Contract) Immigration Attaché

State Department for Interior and Citizen services, FNM Section

In the State Department, I assisted in the ForeignNationals Management section at the counter and also acted as the link between the counters in performing office assistant duties that improved the immigration officers' efficiency in customer service provision. My greatest accomplishment was the ability to update the worklog and among other tasks which I undertook as listed below:

 In order to make it easier for the clerks to issue alien cards, I facilitated the collection, systematic arrangement, and inspection of alien cards received from the procurement department and stored them carefully.

Aug 2021 - Oct 2021

EAC Attaché

State Department for EAC

In the State Department of East African Community, I was deployed to draft official letters and documents, assisting in the logistics for regional meetings and research projects.

Mar 2019 – June 2021

 Receptionist/ Office Assistant 

Juna Estate Managers

I was the client's initial point of contact at the Juna Estate Managers, a company that manages rental homes. I also handled phone calls, reacted to office messages by outlining policies and procedures, and scheduled appointments.

I assisted in the company's records being converted from analog files to digital ones, which was one of my accomplishments. I was able to resolve disputes and offer great customer service thanks to my strong communication skills. Other duties I undertook are listed below:

• Data entry and management
• General office cleanliness, equipment maintenance, and inventory of supplies.
• Shared information about office hours,   procedures,   and requirements to resolve walk-in and telephone inquiries.
• Clerical duties to support the needs of office staff.
• Serving beverages and operating basic office equipment.
• Updated and managed digital and physical office records.
• Calculated and documented quoted rates for clients.
• Assisted visitors and callers by answering questions or providing policy and procedure information.
• Added daily tracking details to spreadsheets and produced regular reports.
• Supported the work of office staff by providing skilled clerical assistance, and collecting and dispatching mail.

Mar 2015 - Feb 2017

Receptionist/Office Assistant 

Ryan Villas Property Managers

Providing satisfactory customer service, follow-up, and relaying timely feedback.

• Data management.
• Operating basic office equipment, i.e printer, scanner, computer.
• General office, equipment maintenance, and cleanliness.
• Preparing and serving beverages and maintaining office and kitchen equipment.
• Staff supported and executed clerical duties such as typing, photocopying, and printing.
• Receiving clients' complaints and keeping records and updates.
• Welcoming clients and customers.

Bachelors in International relations and Diplomacy 

Zetech University

2018 - 2022

Diploma in ProjectManagement

 Zetech University

2017-2018

Certificate In Information Technology 

St. John Riruta College

Jan – April 2011