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Banking / Loans
Alice Kilonzo

Alice Kilonzo

Collection Executive
Nairobi, Nairobi Area


About Alice Kilonzo:

A collection executive is a professional who works for a company or organization to recover unpaid debts from customers or clients. They are responsible for contacting delinquent accounts, negotiating payment plans, and ensuring that payments are made in a timely manner.

The primary goal of a collection executive is to collect outstanding debts and improve the company's cash flow. They must have excellent communication and negotiation skills, as well as the ability to work well under pressure.

Collection executives may work in a variety of industries, including banking, finance, healthcare, and retail. They may also work for collection agencies that specialize in debt collection.

Some common tasks and responsibilities of a collection executive may include:

Contacting customers or clients via phone, email, or mail to collect overdue payments
Negotiating payment plans with delinquent accounts
Recording and updating account information in a database or system
Following up with customers or clients to ensure that payments are made on time
Communicating with other departments within the company to resolve issues related to delinquent accounts
Working with legal teams to initiate legal action against delinquent accounts, if necessary.
Collection executives must have a strong understanding of relevant laws and regulations related to debt collection, as well as excellent customer service skills. They must also be comfortable working with numbers and have strong analytical skills to understand and interpret account information.


A highly motivated and experienced collection executive with a track record of success in recovering outstanding debts for a variety of industries. Skilled in communication and negotiation, with a strong ability to work under pressure and meet deadlines. Possessing a deep understanding of debt collection laws and regulations, and an ability to work effectively with legal teams to recover debts when necessary.

Experienced in maintaining and updating databases and systems to accurately track and manage delinquent accounts, while collaborating effectively with other departments within the organization. Committed to providing exceptional customer service and resolving issues in a timely and efficient manner. A results-oriented professional with a passion for achieving company goals and improving cash flow through effective debt recovery strategies.


An individual with an economics degree possesses a strong understanding of various economic principles and concepts, which can be highly relevant in a collection executive job. They have acquired analytical and critical thinking skills, and are able to interpret and analyze financial data, which is critical in assessing the financial status of delinquent accounts.

A collection executive with an economics degree is well equipped to handle negotiations with debtors, as they have a deep understanding of market trends, financial data, and consumer behavior. They can identify potential issues and opportunities, and formulate effective strategies to collect outstanding debts while minimizing losses for the organization.

In addition, an economics degree holder has knowledge of relevant laws and regulations, as well as economic policies, that govern debt collection practices. They can apply this knowledge to ensure that the debt collection practices are compliant with relevant regulations and standards.

Overall, an economics degree provides collection executives with a solid foundation to effectively manage and recover delinquent accounts, while optimizing the financial health of the organization.

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